Area Performance Manager in Somerset

We are Ascenti, the leading provider of physiotherapy, mental health, and government assessment services in the UK. Our three Business Units – Ascenti Physio, Advo Health, and Six Physio – are bound together by our common purpose to help people live fuller lives. With more than 25 years’ experience serving both the public and private sectors, we are industry-leading experts and passionate believers in our distinct clinical philosophy.

Your purpose as an Area Performance Manager is to be both an operational leader and commercial partner. You will play a leading role in advancing our patient care standards and operational excellence, helping to take Ascenti to the next level. This role involves supporting and nurturing your team to be the best they can. You will lead and manage a team of physiotherapists to deliver services to our customers and patients, being accountable for the achievement of performance and quality standards of contracted-out services.

As an Area Performance Manager, you will be the first port of call for your team, leading the delivery of contracted-out services and being an expert in local health and care pathways. You will deliver a consistent service, continually improve standards, and spot opportunities to grow and develop revenue. Developing meaningful working relationships with your team, regularly reviewing their performance, listening to their feedback, coaching them to improve, and celebrating their successes will be key aspects of your role.

You will support physiotherapists to achieve their ambitions, managing performance consistently and fairly, and work to achieve agreed budgets and/or measures. Above all, you will celebrate diversity and create an environment where your team feel able to bring their true selves to work.

Key Responsibilities:

• Pioneering – Leading the organisation: Deliver our business plan and commitment to high standards of performance; manage resources within agreed budgets; raise and maintain Ascenti’s profile and reputation; ensure sustainability; create a culture of open communication; manage change projects; implement new ways of working.
• Dependable – Leading self: Discuss and agree measurable goals; become a trusted advisor; understand contractual obligations; present performance information; grow leadership skills; manage time effectively; collaborate with internal specialists.
• United – Leading Others: Work in partnership to deliver positive health outcomes; create a safe environment for colleagues; manage a team of physiotherapists; support career goals; ensure mandatory learning modules are completed; protect team wellbeing.
• Caring – Delivering great customer service: Understand patient needs; be an ambassador for Ascenti; ensure compliance with legal requirements; manage customer expectations; respond to complaints constructively.

Knowledge, Experience, And Qualifications:

• Excellent knowledge of the Central Lancashire patient demographic and local health economy.
• Sound understanding of leadership principles and managing resources.
• Good computer literacy and IT skills.
• Strong written and oral communications skills.
• Experience of line management and team development.
• Experience interpreting data and presenting performance reports.
• Level 5 leadership qualification, educated to degree level or equivalent professional experience.

Professional standards: We care about doing the right thing by our people and everyone that we work with. We expect our people to model the behaviours outlined in our Code of Conduct, following key principles and policies covering Safeguarding, Equality Diversity and Inclusion, Data Protection, and Risk Management.