At a Glance
- Tasks: Coordinate customer experiences and ensure smooth assessment processes for claimants.
- Company: Join Advo Health, the leading subcontractor in government health assessments.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Other info: Opportunity to work in a dynamic environment with career growth potential.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and a caring attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
At Advo Health, we’re the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we’re proud that more than 95% of people say they had a positive assessment experience with us.
About the role
We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full‑time basis. This is a vital customer‑facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process. You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve. This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.
What you’ll be doing
- Oversee the day‑to‑day running of the Assessment Centre reception area.
- Conduct courtesy calls with claimants in advance of their appointments.
- Assist customers with form completion including expense claims.
- Use in‑house computer systems to update records accurately and reschedule appointments when needed.
- Advise healthcare professionals and management teams of additional claimant needs.
- Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
- Maintain a clean and professional workspace that creates a welcoming environment.
- Escalate any accidents, incidents or inappropriate behaviour immediately.
- Provide cover at other sites when required and support general administrative duties.
- Build strong relationships with claimants, healthcare professionals, and the wider team.
Customer Coordinator in Medway employer: Advo Health
At Advo Health, we pride ourselves on being a leading employer in the healthcare sector, offering a supportive and compassionate work environment where our employees can thrive. With a strong focus on employee growth and development, we provide comprehensive training and hybrid working opportunities that allow our Customer Coordinators to make a meaningful impact while enjoying a healthy work-life balance. Join us in our mission to deliver exceptional service to those in need, and be part of a team that values your contributions and fosters a culture of care and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Coordinator in Medway
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Advo Health. Building relationships can give us insider info on job openings and help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and coordination. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share personal stories that highlight your customer service skills and how you’ve made a difference in someone’s experience. This will resonate well with Advo Health's mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Advo Health team.
We think you need these skills to ace Customer Coordinator in Medway
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Coordinator role. Highlight your customer service experience and any relevant skills that match what we’re looking for. We want to see how you can contribute to our positive claimant journey!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people through the assessment process. Share specific examples of how you've made a difference in previous roles, as this will resonate with us.
Showcase Your Communication Skills:As a Customer Coordinator, communication is key! In your application, demonstrate your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us know you can connect with claimants and healthcare professionals alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Advo Health!
How to prepare for a job interview at Advo Health
✨Know the Company Inside Out
Before your interview, take some time to research Advo Health and its role in government health assessments. Understand their mission, values, and the importance of providing a positive claimant experience. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Coordinator, strong customer service skills are essential. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or made a positive impact. Be ready to discuss how you would approach challenging situations with claimants to ensure they feel supported and valued.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would manage a busy reception area or handle difficult claimants. Practising your responses will help you articulate your thoughts clearly during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Coordinator role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
