At a Glance
- Tasks: Lead and enhance performance in health assessment operations while managing a diverse team.
- Company: Advo Health, the UK's leading subcontractor in government health assessments.
- Benefits: Enhanced benefits package, training investment, and access to discounts.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in operations management and strong leadership abilities required.
The predicted salary is between 44595 - 54505 £ per year.
Advo Health is the largest and leading subcontractor in government health assessments.
Carried out by our community of experienced healthcare professionals throughout the UK, these independent assessments help the Department for Work and Pensions (DWP) to understand how a health condition or disability is affecting a claimant's daily life.
This ensures that the system is fair and that those who are most in need of help and support receive it.
Your purpose
You will be responsible for the WCA (Work Capability Assessment) delivery in relation to volume, quality, productivity, and other applicable service level performance targets of an Assessment Centre (AC) or a group of smaller ACs.
The role is responsible for leadership and oversight of AC operations, including assessments, customer service, facilities, and health & safety.
In addition to the development and implementation of strategies to drive continuous improvement and enhanced performance.
The role will have line management responsibility of a team of Healthcare Professionals with work conducted both on site and remotely.
How Your Role Fits Within Our Team
As the WCA Operations Manager you report directly to the WCA Senior Operations Manager and will be a key member of the management team.
You will be working closely with the Advo senior leadership team across both operational and clinical specialisms and broader stakeholders.
You will be instrumental to delivery of the service and leading on day-to-day performance requirements within the AC.
Key Responsibilities
- Lead on all WCA related performance metrics within the AC and implement strategies to continuously enhance performance and efficiency.
- Provide visible leadership and direction to AC team to enable the effective delivery of quality expectations, volume delivery, people and customer service related measures.
- Deliver team objectives and performance against targets through robust performance management methods.
- Maintain the required workforce to deliver the volume requirements, accounting for attrition, recruitment time frames, absence levels and other requirements.
- Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, and developing team members with potential in support of effective succession planning.
- Work with the Performance Manager to provide effective reporting on real-time performance.
Where necessary providing an explanation of deviation from targets, and plans for corrective actions as agreed.
- Investigate and resolve customer complaints and escalated serious complaints as required.
- Make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans.
- Communicate changes in assessment procedures and best practices requirements.
- Build trust amongst the team through strong working relationships and facilitate communication and engagement, whilst building a continuous improvement culture.
- Adhering to the governance structure in place, ensuring requirements are met, and equally knowing when to escape.
Benefits And Rewards
Alongside the significant investment in training, you will enjoy a recently enhanced benefits package, including Vitality membership, access to great discounts, and more.
- Learn more here: advohealth. co. uk/jobs/
- Knowledge Experience And Qualifications
- Ability to monitor and evaluate performance metrics and implement strategies to enhance performance and efficiency.
- Enthusiastic and confident with experience in building strong working relationships, influencing and empowering others to deliver results.
- An understanding of how to drive clinical quality improvements in both individual and team performance.
- Strong leadership, mentoring and coaching skills.
- Ability to maintain strict adherence to internal policies and internal controls within the business.
- Able to employ a variety of media to communicate effectively, with an understanding of how to influence a range of audiences.
- Understanding of risk management, incident management and broader governance requirements, and knowing when to escape
- Ability to provide a calm and steady presence to effectively manage difficult situations.
- Ability to work in a fast-changing, complex, multi-stakeholder environment - comfortable dealing with ambiguity.
- Strong interpersonal, communication and analytical skills
- Excellent computer literacy and IT skills, particularly working within Microsoft 365
- Experience of working as an operations manager or similar role
- Leading and developing a diverse range of high performing teams
- Educated to degree level in a management, business or related field, or equivalent professional experience or 3 years in a relevant role
- Familiarity with UK disability and employment support regulations
- Previous experience of working within a government services contract or healthcare environment
- Previous experience of providing a blended focus on customer, employee, and service-user needs
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Operations Manager (WCA) in London employer: Advo Health
At Advo Health, we pride ourselves on being an exceptional employer that values compassion and integrity in every assessment we conduct. Our hybrid working model offers the perfect balance of face-to-face interaction and home-based flexibility, allowing you to maintain a meaningful connection with your work while enjoying a supportive environment that fosters professional growth. With comprehensive training, generous annual leave, and a commitment to employee wellbeing, joining our team as a Functional Assessor means becoming part of a mission-driven organisation dedicated to making a positive impact in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (WCA) in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Advo Health.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Advo Health.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Advo Health, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager (WCA) in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Advo Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Advo Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Advo Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Advo Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Advo Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Advo Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
