At a Glance
- Tasks: Coordinate customer experiences and ensure smooth assessment processes for claimants.
- Company: Advo Health, a leading subcontractor in government health assessments.
- Benefits: Flexible working opportunities and a supportive, people-centric culture.
- Other info: Join a passionate team dedicated to positive claimant experiences.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and a caring attitude.
The predicted salary is between 30000 - 40000 £ per year.
At Advo Health, we’re the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we’re proud that more than 95% of people say they had a positive assessment experience with us.
About the role
We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full‑time basis. This is a vital customer‑facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process. You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve. This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.
What you’ll be doing
- Oversee the day‑to‑day running of the Assessment Centre reception area.
- Conduct courtesy calls with claimants in advance of their appointments.
- Assist customers with form completion including expense claims.
- Use in‑house computer systems to update records accurately and reschedule appointments when needed.
- Advise healthcare professionals and management teams of additional claimant needs.
- Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
- Maintain a clean and professional workspace that creates a welcoming environment.
- Escalate any accidents, incidents or inappropriate behaviour immediately.
- Provide cover at other sites when required and support general administrative duties.
- Build strong relationships with claimants, healthcare professionals, and the wider team.
Benefits & Culture
We strive to live and breathe our values, underpinned by a passion for what we do and a people‑centric approach. Our benefits include flexible working opportunities and more.
Customer Coordinator in Hastings employer: Advo Health
At Advo Health, we pride ourselves on being a leading employer in the healthcare sector, offering a supportive and caring work environment where our employees can truly make a difference. With flexible working opportunities and a strong focus on employee growth, we ensure that our team members feel valued and empowered to excel in their roles. Join us in our mission to provide exceptional support to those in need, while enjoying a fulfilling career with a company that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Coordinator in Hastings
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Coordinator role.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. We want you to feel confident and ready to showcase your customer service skills and how you can contribute to that positive claimant journey.
✨Tip Number 3
Research the company! Get to know Advo Health and their mission. When you show that you understand their values and how you can fit into their team, it’ll definitely make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Coordinator in Hastings
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Coordinator role. Highlight your customer service skills and any relevant experience that shows you can create a positive claimant journey.
Show Your Passion:Let us see your enthusiasm for helping others! In your application, share why you want to work in a caring environment like Advo Health and how you can contribute to our mission of supporting those in need.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complicated phrases!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Advo Health
✨Know the Company Inside Out
Before your interview, take some time to research Advo Health and its role in government health assessments. Understand their mission, values, and the importance of providing a positive claimant experience. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Customer Coordinator, strong customer service skills are essential. Prepare examples from your past experiences where you've successfully handled customer interactions, resolved issues, or made a positive impact. Be ready to discuss how you would approach challenging situations with claimants to ensure they feel supported and valued.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would manage a busy reception area or handle difficult claimants. Practising your responses will help you articulate your thoughts clearly and confidently during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the training process for new hires, or how success is measured in the Customer Coordinator role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
