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For Companies At a Glance
- Tasks: Support governance activities to ensure safety and continuous improvement in health assessments.
- Company: Join a leading health service provider committed to excellence and safety.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Why this job: Make a real difference in healthcare while learning from experienced professionals.
- Qualifications: No clinical background needed; just a passion for governance and teamwork.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Your purpose
The Governance Officer role is to support the governance and continuous improvement activities that keep our colleagues and claimants safe in the delivery of the Health Assessment Advisory Service (HAAS). This will include areas such as incident reporting, safeguarding reporting, complaints, professional referrals, policy reviews, and document control processes. Additionally, you will provide support on projects relevant to the governance function.
How your role fits within our team
This role sits within the regional clinical performance team, reporting directly to the Head of Clinical. The role will be working closely with the management team across the region, but also broader stakeholders across Advo Health and the wider Ascenti Group, so stakeholder management is key. You may not have a clinical background or qualifications, but you will work with and learn from clinicians in your role.
Key responsibilities
- Support with reporting in relation to complaints, incidents, and safeguarding concerns, ensuring all parties are operating within expected timeframes and policies and to the satisfaction of all stakeholders.
- Support the team to learn from and prevent recurrence of complaints and incidents.
- Provide efficient administrative support to the clinical performance team, working to monitor and meet key Target Performance Levels (TPLs).
- Support with the escalation of complaint processes, such as instances of multiple complaints, professional body enquiries, and referrals.
- Monitor the effectiveness of relevant policies and procedures with consideration for how they link into the DWP, our customers, and the wider Ascenti Group Support Functions.
- Maintain document control processes to ensure relevant compliance.
- Make best use of technology and management information to effectively analyse performance, enabling the team to understand key drivers and implement continuous improvement.
- Effective reporting on real-time performance.
- When required, explain any deviations from targets and outline agreed corrective action plans.
Governance Officer 9 month fixed-term contract employer: Advo Health
Contact Detail:
Advo Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Governance Officer 9 month fixed-term contract
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to governance roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its governance practices. Show us you understand their mission and how you can contribute to keeping colleagues and claimants safe.
✨Tip Number 3
Practice your responses to common interview questions, especially around incident reporting and stakeholder management. We want to see you shine when discussing your approach to these key areas!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Governance Officer 9 month fixed-term contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Governance Officer role. Highlight your relevant experience in governance, incident reporting, and stakeholder management. We want to see how you can contribute to keeping our colleagues and claimants safe!
Showcase Your Skills: Don’t forget to mention any administrative skills or experience with policy reviews and document control processes. We’re looking for someone who can support our clinical performance team effectively, so let us know how you can help!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and how they relate to the key responsibilities of the role. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Advo Health
✨Know Your Governance Stuff
Make sure you brush up on governance principles, especially around incident reporting and safeguarding. Familiarise yourself with relevant policies and procedures that the company follows, as this will show your commitment to keeping colleagues and claimants safe.
✨Stakeholder Management is Key
Since you'll be working closely with various stakeholders, think about how you can demonstrate your communication skills. Prepare examples of how you've successfully managed relationships in the past, and be ready to discuss how you would approach collaboration in this role.
✨Show Your Analytical Side
The role involves monitoring performance and analysing data. Be prepared to talk about any experience you have with data analysis or reporting. If you can, bring examples of how you've used technology to improve processes or outcomes in previous roles.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a complaint escalation or a safeguarding concern. Think through potential scenarios beforehand and outline your thought process on how you'd tackle these challenges effectively.