At a Glance
- Tasks: Coordinate customer experiences and ensure smooth assessment processes for claimants.
- Company: Advo Health, a leading subcontractor in government health assessments.
- Benefits: Flexible working opportunities and a supportive, people-centric culture.
- Other info: Join a dynamic team with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service skills and a caring attitude.
The predicted salary is between 25000 - 30000 £ per year.
At Advo Health, we’re the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we’re proud that more than 95% of people say they had a positive assessment experience with us.
About the role
We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process. You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve. This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.
What you’ll be doing
- Oversee the day-to-day running of the Assessment Centre reception area.
- Conduct courtesy calls with claimants in advance of their appointments.
- Assist customers with form completion including expense claims.
- Use in-house computer systems to update records accurately and reschedule appointments when needed.
- Advise healthcare professionals and management teams of additional claimant needs.
- Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
- Maintain a clean and professional workspace that creates a welcoming environment.
- Escalate any accidents, incidents or inappropriate behaviour immediately.
- Provide cover at other sites when required and support general administrative duties.
- Build strong relationships with claimants, healthcare professionals, and the wider team.
Benefits & Culture
We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach. Our benefits include flexible working opportunities and more.
Customer Coordinator in Canterbury employer: Advo Health
At Advo Health, we pride ourselves on being a leading employer in the healthcare sector, offering a supportive and caring work environment that prioritises employee well-being and growth. As a Customer Coordinator, you will enjoy flexible working opportunities and be part of a team that values your contributions, ensuring that you can make a meaningful impact on the lives of those we serve. Join us in our mission to provide exceptional support to claimants while developing your skills in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Coordinator in Canterbury
✨Tip Number 1
Get to know the company! Research Advo Health and understand their mission. When you show up for an interview, drop in some knowledge about their positive assessment experiences. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone through a tough situation. Be ready to share these stories during your interview to demonstrate how you can contribute to that 95%+ positive experience rating.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you walk into that interview. It sets the tone for how you’ll interact with claimants.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the Customer Coordinator role!
We think you need these skills to ace Customer Coordinator in Canterbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Coordinator role. Highlight your customer service skills and any relevant experience that shows you can create a positive claimant journey.
Show Your Passion:Let us see your enthusiasm for helping others! In your application, share why you want to work in a caring environment and how you can contribute to our mission of providing a great assessment experience.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Advo Health
✨Know the Company Inside Out
Before your interview, take some time to research Advo Health and their role in government health assessments. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Coordinator, strong customer service skills are essential. Prepare examples from your past experiences where you’ve successfully handled challenging situations or provided exceptional support. This will demonstrate your ability to create a positive experience for claimants.
✨Practice Common Interview Questions
Anticipate questions related to the role, such as how you would handle a difficult claimant or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview, making a great impression.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
