At a Glance
- Tasks: Coordinate customer experiences and ensure smooth assessment processes for claimants.
- Company: Advo Health, a leading subcontractor in government health assessments.
- Benefits: Flexible working opportunities and a supportive, people-centric culture.
- Other info: Join a team that values positive experiences and career growth.
- Why this job: Make a real difference in people's lives while working in a caring environment.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
At Advo Health, we’re the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we’re proud that more than 95% of people say they had a positive assessment experience with us.
About the role
We’re looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process. You’ll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you’ll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve. This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.
What you’ll be doing
- Oversee the day-to-day running of the Assessment Centre reception area.
- Conduct courtesy calls with claimants in advance of their appointments.
- Assist customers with form completion including expense claims.
- Use in-house computer systems to update records accurately and reschedule appointments when needed.
- Advise healthcare professionals and management teams of additional claimant needs.
- Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
- Maintain a clean and professional workspace that creates a welcoming environment.
- Escalate any accidents, incidents or inappropriate behaviour immediately.
- Provide cover at other sites when required and support general administrative duties.
- Build strong relationships with claimants, healthcare professionals, and the wider team.
Benefits & Culture
We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach. Our benefits include flexible working opportunities and more.
Customer Coordinator in Ashford employer: Advo Health
At Advo Health, we pride ourselves on being a leading employer in the healthcare sector, offering a supportive and caring work environment that prioritises employee well-being and growth. Our commitment to flexible working opportunities and a people-centric culture ensures that our Customer Coordinators can thrive while making a meaningful impact on the lives of those we serve. Join us in delivering exceptional service and contributing to a positive claimant experience in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Coordinator in Ashford
✨Tip Number 1
Make sure to research Advo Health and understand their mission. When you know what they stand for, you can tailor your conversations to show how your values align with theirs. This will help you make a great first impression!
✨Tip Number 2
Practice your customer service skills before the interview. Think about scenarios where you’ve helped someone through a tough situation. Being able to share these experiences will demonstrate your ability to support claimants effectively.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers! Asking insightful questions shows that you’re genuinely interested in the role and the company. Plus, it gives you a chance to find out if this is the right fit for you.
✨Tip Number 4
After your interview, send a quick thank-you email. It’s a nice touch that keeps you on their radar and shows your appreciation for the opportunity. And remember, apply through our website for the best chance at landing that Customer Coordinator role!
We think you need these skills to ace Customer Coordinator in Ashford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Coordinator role. Highlight your customer service skills and any relevant experience that shows you can create a positive claimant journey.
Show Your Passion:Let us know why you're excited about working with Advo Health. Share your motivation for supporting people through their assessments and how you can contribute to our 95%+ positive experience rating.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Advo Health
✨Know the Company Inside Out
Before your interview, take some time to research Advo Health and their role in government health assessments. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Coordinator, strong customer service skills are essential. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your ability to create a positive experience for claimants, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations or managing multiple tasks. Practising your responses can help you feel more confident during the interview. Think about how you would ensure a smooth assessment day and be ready to share your strategies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
