At Advo Health, we're the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we're proud that more than 95% of people say they had a positive assessment experience with us.
About the role
We're looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process.
You will be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you'll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve.
This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.
What you'll be doing
As a Customer Coordinator, you'll:
- Oversee the day-to-day running of the Assessment Centre reception area.
- Conduct courtesy calls with claimants in advance of their appointments.
- Assist customers with form completion including expense claims.
- Use in-house computer systems to update records accurately and reschedule appointments when needed.
- Advise healthcare professionals and management teams of additional claimant needs.
- Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
- Maintain a clean and professional workspace that creates a welcoming environment.
- Escalate any accidents, incidents or inappropriate behaviour immediately.
- Provide cover at other sites when required and support general administrative duties.
- Build strong relationships with claimants, healthcare professionals, and the wider team.
Benefits & Culture
We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach.
- Our benefits include flexible working opportunities and more: www.ascenti.co.uk/careers
Please note: This position is based in Tunbridge Wells, however may require travel to other sites to support cover needs.
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Customer Coordinator employer: Advo Health Limited
Advo Health is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As the largest subcontractor in government health assessments, we provide our Operations Managers with significant training investments and a comprehensive benefits package, including Vitality membership and exclusive discounts. Working within a collaborative environment, you will have the opportunity to lead a dedicated team while making a meaningful impact on the lives of those in need across the UK.
