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For Companies At a Glance
- Tasks: Manage key accounts and build long-term client relationships in HR tech.
- Company: Join AdviserPlus, a leading provider of innovative HR solutions.
- Benefits: Flexible working hours, pension, life assurance, and discounted gym memberships.
- Other info: Remote work with occasional office visits and excellent career growth opportunities.
- Why this job: Make a real impact in HR tech while driving customer success.
- Qualifications: Experience in SaaS customer success and strong relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
Join AdviserPlus and help transform the future of HR. At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful.
We’re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR / ER / People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.
The Role at a Glance:
- Remote Working: 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
- Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday
- Reporting to: Customer Success Director
- Company: Leading Provider on HR Tech, Consulting and Advice
Your Background / Skills:
- HR Tech
- Rec Tech
- SaaS
- Customer Success
- Customer Support
- Human Resources
- Employee Relations
- Account Management
About us: We are the UK’s leading provider of award-winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.
Our Tech: Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.
The Senior Customer Success Manager Opportunity: As a Senior Customer Success Manager, you’ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You’ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance—particularly in HR tech environments.
Where you’ll add value:
- Customer Relationship Management – You’ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction.
- Leadership and Line Management – You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.
Senior Customer Success Manager employer: AdviserPlus
Contact Detail:
AdviserPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR tech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching AdviserPlus inside out. Understand their products, values, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in SaaS customer success aligns with their needs. Highlight your experience in building client relationships and driving value—this is what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at AdviserPlus and making an impact in the HR tech world.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Success Manager role. Highlight your experience in SaaS and HR tech, and don’t forget to showcase those client relationship skills that we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background aligns with our mission at AdviserPlus. Keep it engaging and personal.
Showcase Relevant Achievements: When filling out your application, be sure to include specific examples of how you've driven value for clients in previous roles. We love seeing quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at AdviserPlus
✨Know Your HR Tech Inside Out
Make sure you’re well-versed in the latest trends and technologies in HR tech, especially SaaS solutions. Familiarise yourself with AdviserPlus’s empower® platform and be ready to discuss how it transforms HR processes.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Highlight specific instances where your proactive approach led to improved customer satisfaction or retention.
✨Demonstrate Your Strategic Thinking
Think about how you can add value to AdviserPlus by identifying growth opportunities within existing accounts. Be ready to discuss strategies you’ve implemented in the past that have driven success in customer retention and renewals.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their current challenges in customer success or how they measure the impact of their HR solutions on clients’ businesses.