Senior Customer Success Manager in Manchester

Join AdviserPlus and help transform the future of HR. At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most well-known brands, we’re on a mission to simplify HR and make it more impactful.

If you have a strong background in SaaS customer success – ideally within the HR / ER / People Tech space – and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.

The Role at a Glance:

• Remote Working – 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
• Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday – Friday

Your Background / Skills:

• HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management

About us: We are the UK’s leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile.

By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. Our award-winning employee relations case management system, empower®, is designed to transform how HR leaders and line managers manage people matters.

The Senior Customer Success Manager Opportunity:

As a Senior Customer Success Manager, you’ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You’ll build long-term relationships, identify growth opportunities, and ensure strong commercial and contractual governance—particularly in HR tech environments.

Where you’ll add value:

• Customer Relationship Management: You’ll act as a trusted advisor and main point of contact for your clients, building long-term relationships that deliver ongoing value and satisfaction.
• Leadership and Line Management: You will line manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.
• Revenue & Retention: You’ll take ownership of renewal strategies to ensure strong customer retention, while also identifying upsell and cross-sell opportunities to drive account growth.
• Internal Collaboration & Strategy: You’ll collaborate closely with Sales, Product, Support, and Marketing teams to align efforts and deliver customer success.
• Tools & Reporting: Using HubSpot and other tools, you’ll maintain accurate records of customer interactions and leverage data to guide decisions.

About you:

• Proven experience in a Customer Success or account management role, ideally within a HR / ER technology or wider SaaS environment
• Excellent communication, presentation, negotiation, and influencing skills
• Proactive and customer-centric approach to relationship management
• Strong organisational skills with the ability to manage multiple priorities
• Commercially aware with strong product and industry knowledge
• Ability to interpret data and derive actionable insights
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)

What’s on Offer:

• Volunteering days
• Contribution towards professional qualifications
• Contribution towards membership fees
• Employee assistance programme

If you’re excited by the opportunity to work at the intersection of technology and people, and you’re ready to make a meaningful impact with a company that values innovation, collaboration and customer success - then we’d love to hear from you. Apply today and be part of a team that’s changing the way organisations support their people.