At a Glance
- Tasks: Build strategic relationships with enterprise clients and drive HR transformation through innovative solutions.
- Company: Join a leading provider of HR tech and consulting services, partnering with top UK brands.
- Benefits: Enjoy flexible working, professional development contributions, and a supportive employee assistance programme.
- Other info: Collaborate with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in HR by helping organisations modernise their operations and enhance employee relations.
- Qualifications: CIPD Level 5/7 or equivalent HR qualification, with strong HR SaaS experience preferred.
The predicted salary is between 60000 - 75000 £ per year.
Enterprise Client Success - Strategic Account Leadership
At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting‑edge technology. As a trusted partner to some of the UK’s most recognisable brands, we’re on a mission to simplify HR and make it more impactful. We’re looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for a qualified HR professional coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we’d love to hear from you.
The Role at a Glance:
- Remote Working – 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
- Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday‑Friday
- Reporting to: Customer Success Director
The HR Senior Customer Success Manager Opportunity:
As a HR Senior Customer Success Manager, you’ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long‑term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You’ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes.
The ideal candidate backgrounds:
- HR SaaS / HR / ER technology customer success
- HR professional services supporting enterprise organisations
- Senior HR or HRBP‑level experience within large enterprise environments
- Employee relations exposure would be particularly valuable.
Where you’ll add value:
- Acting as a trusted advisor and strategic partner to enterprise customers
- Building long‑term relationships that drive customer satisfaction and retention
- Leading renewal and retention strategies across key customer accounts
- Identifying upsell and cross‑sell opportunities within existing accounts
- Supporting Customer Success Managers through coaching and leadership
- Collaborating with Product, Sales, Marketing and Support teams
- Helping customers optimise HR and employee relations processes through technology
- Supporting strong commercial governance across contracts and renewals
- Using data, reporting and customer insights to guide strategic decisions
- Maintaining accurate records and customer engagement activity within HubSpot
About You:
- Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments
- CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable
- Strong understanding of HR operations and employee relations processes
- Background within HR SaaS is highly desirable
- Experience within HR consultancy / professional services environments is a plus
- Senior HR / HRBP‑level experience within enterprise organisations
- Excellent communication, influencing and stakeholder management skills
- Commercially aware with strong relationship‑building capability
- Proactive, organised and customer‑focused approach
- Strong presentation and strategic account management skills
- Comfortable managing multiple priorities within a fast‑paced environment
- Ability to interpret data and deliver actionable insights
What’s on Offer:
- Volunteering days
- Contribution towards professional qualifications
- Contribution towards membership fees
- Employee assistance programme
- Flexible working environment
- Opportunity to work with major UK enterprise brands
HR Senior Customer Success Manager - ER/ HR SaaS & Services - CIPD L5/7. in Manchester employer: AdviserPlus
At AdviserPlus, we pride ourselves on being a leading provider of innovative HR solutions and technology, fostering a dynamic work culture that prioritises employee growth and well-being. Our commitment to flexibility, professional development, and a supportive environment makes us an exceptional employer, particularly for those in the HR sector looking to make a meaningful impact with major UK brands. With a comprehensive benefits package and opportunities for strategic client engagement, we empower our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land HR Senior Customer Success Manager - ER/ HR SaaS & Services - CIPD L5/7. in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR SaaS space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your HR knowledge and customer success strategies. Be ready to share how you've driven value in past roles, especially in enterprise environments. We want to see that passion for making HR impactful!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for openings at AdviserPlus and tailor your approach to show how you can help them simplify HR and enhance customer relationships.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your excitement about the role and how you can contribute to their mission.
We think you need these skills to ace HR Senior Customer Success Manager - ER/ HR SaaS & Services - CIPD L5/7. in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your HR SaaS experience and any relevant qualifications like CIPD Level 5/7. We want to see how your background aligns with our mission at AdviserPlus!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success in HR tech. Share specific examples of how you've built strategic relationships and driven value for clients.
Showcase Your HR Expertise:We’re looking for someone with strong HR domain knowledge, so don’t hold back! Mention any experience you have with employee relations or HR operations, and how you’ve used that to support enterprise customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AdviserPlus
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around employee relations and HR operations. Be ready to discuss how you've applied this expertise in previous roles, particularly in a SaaS or enterprise environment.
✨Showcase Your Customer Success Skills
Prepare examples of how you've built strategic relationships with clients and driven customer value. Think about specific instances where you've identified growth opportunities or improved client satisfaction.
✨Be Data-Driven
Familiarise yourself with how to interpret data and use it to guide decisions. Be prepared to discuss how you've used customer insights in the past to influence strategy or improve processes.
✨Practice Your Presentation Skills
Since you'll likely need to present ideas or strategies, practice articulating your thoughts clearly and confidently. Consider doing mock presentations to friends or family to get comfortable with your delivery.
