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- Tasks: Support HR queries and provide guidance on policies like absence management and family-friendly options.
- Company: Join AdviserPlus, a leader in HR solutions committed to equal opportunities and inclusivity.
- Benefits: Enjoy flexible working arrangements, a supportive team environment, and opportunities for professional development.
- Why this job: Make a real impact by helping others navigate HR processes while developing your skills in a dynamic setting.
- Qualifications: A good standard of education (A-levels or GCSE) and a CIPD qualification (or working towards one).
- Other info: We welcome applications from disabled individuals and offer guaranteed interviews for those who meet the criteria.
The predicted salary is between 28800 - 43200 £ per year.
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Key Accountabilities & Responsibilities:
- The provision of HR guidance for both online and telephone adviceline client queries, in relation to transactional/process-driven policies within an agreed topic scope e.g. absence management (OH & employee wellbeing), family friendly (maternity, paternity, flexible working etc.), working arrangements (time to train, sabbaticals, further education etc.).
- To provide advice in-line with client specific service level agreements and business rules; reviewing and tailoring client documents where appropriate.
- Follow agreed principles to escalate cases, when appropriate, based on risk or stage of the case.
- Capture and track all advice provided on our internal case management system to ensure effective and proactive case management.
- When required, to provide support to inbound call management, working with our Co-ordination Team.
- Good standard of education (A’ level; GCSE).
- CIPD qualification (or working towards).
- Basic knowledge of employment legislation.
Skills/ Attributes:
- Articulate, confident and fluent communicators demonstrating a high level of both oral and written English.
- Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).
- A customer-orientated approach and focus.
- Well-developed interpersonal skills.
- A commercial/pragmatic approach to problem solving.
A committed team player who is effective working with the team and independently.
AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company’s Equal Opportunities Policy.
AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.
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HR Assistant employer: AdviserPlus
Contact Detail:
AdviserPlus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Assistant
✨Tip Number 1
Familiarise yourself with common HR policies and procedures, especially those related to absence management and family-friendly policies. This knowledge will help you answer questions confidently during the interview.
✨Tip Number 2
Brush up on your understanding of employment legislation, as this is crucial for the role. Being able to discuss relevant laws and how they apply to HR practices will demonstrate your competence.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires a high level of articulation, consider role-playing common HR scenarios with a friend or mentor to build your confidence.
✨Tip Number 4
Get comfortable with Microsoft Office tools, particularly Excel and Word, as these will be essential in managing client documents and tracking advice. Consider taking an online course if you need a refresher.
We think you need these skills to ace HR Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key accountabilities and responsibilities of the HR Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in HR or customer service roles. Mention specific examples where you provided advice or support, particularly in areas like absence management or family-friendly policies.
Showcase Communication Skills: Since the role requires articulate and confident communication, ensure your application reflects your proficiency in both oral and written English. Use clear and concise language, and consider including examples of how you've effectively communicated in past roles.
Demonstrate Teamwork and Independence: The job requires a committed team player who can also work independently. In your application, provide examples that showcase your ability to collaborate with others as well as your capability to manage tasks on your own.
How to prepare for a job interview at AdviserPlus
✨Know Your HR Policies
Familiarise yourself with key HR policies related to absence management, family-friendly policies, and working arrangements. Being able to discuss these topics confidently will show your understanding of the role and its responsibilities.
✨Demonstrate Communication Skills
As an HR Assistant, you'll need to communicate effectively. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing examples of how you've successfully communicated in previous roles.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss scenarios where you've had to solve problems or handle difficult situations. Highlight your commercial and pragmatic approach to problem-solving, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle real-life HR situations. Think about how you would manage client queries or escalate cases based on risk. Practising these scenarios can help you feel more prepared and confident.
