HR Advisers provide pragmatic, commercial, legally compliant and solution-orientated HR advice and guidance to line managers within our client businesses. They coach line managers to address and resolve Employee Relations issues with their teams promptly, in a manner that preserves the manager/employee relationship and builds competency and performance at all levels within the client's organisation.
Responsibilities
- Providing HR advice and guidance online and by telephone to our clients' line manager community across the full spectrum of ER issues, including dismissals, grievance/appeals and other complex scenarios.
- Escalating complex, risky or sensitive cases to appropriate colleagues, who may be in-house or sit within the client's business.
- Proactively and effectively managing ER cases, ensuring that key interventions such as suspensions are kept to a minimum and other case management events are progressed robustly without delay.
- Providing HR advice in line with client-specific service level agreements and business rules. This will include reviewing and tailoring supporting case documents where appropriate.
- Capturing and tracking all advice provided on the in-house case management system.
- Acting as a mentor or escalation point for HR Advisers and HR Assistants, providing supportive guidance on complex cases or taking over cases once they elevate beyond their role scope.
- Coaching in-house colleagues and supporting managers in our client businesses through the management of people issues, including commercially sensitive situations and how to handle the more "difficult conversations".
- Providing occasional on-site support to our client businesses and attending meetings and supporting line manager briefing events in a manner that is ambassadorial to our company.
- Supporting occasional and ad hoc projects, be they in-house or to support HR transformation within our client businesses.
Qualifications
- Degree qualification in HR or a business-related subject, or CIPD Level 5 qualified, or Management or legal qualification
- Three or more years' HR experience within an advisory role having had significant exposure to complex ER issues.
- In-depth knowledge of employment legislation, solid experience in the application of company policies and procedures.
- A proven track record of managing complex and sensitive ER cases demonstrating appropriate risk management.
- Proficient with and comfortable using telephony and computer systems, particularly the Microsoft Office suite (Outlook, Word, Excel, One Drive, SharePoint etc.).
AdviserPlus is fully committed to the principle of equal opportunities in employment and opposes all forms of unlawful or unfair discrimination, direct or indirect. All employees are expected to promote and work fully in line with the company's Equal Opportunities Policy.
AdviserPlus is a Disability Confident Leader employer and welcomes applications from disabled people. If disabled applicants meet the minimum criteria for the job, they can request and will be offered a guaranteed interview. Should applicants require reasonable adjustment support for the interview, please contact the Resourcing Team.
