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For Companies At a Glance
- Tasks: Drive occupancy growth and enhance customer experience across multiple care homes.
- Company: Advinia Healthcare, a leader in compassionate care with a dynamic team.
- Benefits: Competitive commission, bonuses, flexible pay, and comprehensive benefits package.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Proven sales experience and a passion for customer engagement.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Here at Advinia Healthcare, we are looking for a Regional covering the Midlands working on 2-3 focus homes at a time. This role will be reporting directly into our Group National Sales Manager. We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in increasing occupancy. The successful candidate needs to be self-motivated and have experience in both enquiry generation and conversion.
Key Responsibilities
- Work closely with Home Managers and home team to achieve or exceed occupancy and average weekly fee targets.
- Work closely with the National Sales Manager & Marketing teams to devise a robust marketing plan and submit agreed key KPI reporting.
- Be a key point of contact for customer enquiries, managing the enquiry/referral process from generation to closure to include: show rounds, assessments, discussion of care services to meet the residents' needs, and answering customer queries.
- Manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly.
- Promote and raise the profile of the home in the local community through generating newsworthy stories, and by identifying targeted advertising opportunities.
- Take a lead on local marketing activities, developing and delivering a programme of community engagement, and working in partnership with the home to deliver successful events in line with KPIs to encourage footfall into the home.
- Develop and run home events to attract key stakeholders and prospective clients to showcase the home and its key USPs.
- Provide guidance, training and support for the homes team members to ensure effective customer engagement and consistent sales experience.
- Raise the positive profile of the home in the local community through external business development, building and maintaining a contact list of key local stakeholders - including taking a presence at any relevant local external events that enable networking opportunities with key care referrers.
- Establish a Health Care Professional database of key contacts alongside establishing and operating an engagement strategy to promote bed vacancies to drive an increase in targeted and specific referrals.
- Ensure the home has a presence on all LA contract bed frameworks to establish, maximise and convert all block and spot bed purchasing opportunities.
- Identify and build partnerships and working relationships with key referral partnerships i.e. Trusted Care, Autumnia etc.
- Achieve and exceed all sales KPIs.
In Return
- Highly competitive monthly commission scheme - paid per admission
- Quarterly bonus scheme - occupancy growth target
- Mileage Reimbursement
- Car Allowance
- Flexible pay - Wagestream
- Free DBS
- Comprehensive benefits package
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Customer Service
Industries: Administrative and Support Services
Regional Customer Relations Manager in Nottingham employer: Advinia Health Care
Contact Detail:
Advinia Health Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Relations Manager in Nottingham
✨Tip Number 1
Network like a pro! Attend local events and engage with key stakeholders in the healthcare sector. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion! When you get the chance to meet potential employers, let your enthusiasm for customer relations shine through. Share your success stories and how you’ve driven occupancy in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Advinia Healthcare, and express your interest in working with them. You never know what might come up!
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying through us gives you a better chance of standing out from the crowd.
We think you need these skills to ace Regional Customer Relations Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Customer Relations Manager role. Highlight your experience in increasing occupancy and managing customer enquiries, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your dynamic personality and results-driven mindset. Share specific examples of how you've successfully generated enquiries and converted them into admissions, as this will resonate with us.
Show Your Passion for Customer Experience: We’re all about providing a top-notch customer experience. In your application, emphasise your commitment to empathy and quality in customer interactions. Let us know how you’ve gone above and beyond to ensure a positive journey for clients in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Advinia Healthcare!
How to prepare for a job interview at Advinia Health Care
✨Know Your Stuff
Make sure you’re well-versed in Advinia Healthcare’s mission and values. Familiarise yourself with their focus on occupancy growth and customer experience. This will show that you’re genuinely interested and have done your homework.
✨Showcase Your Success
Prepare specific examples of how you've successfully increased occupancy in previous roles. Use metrics to back up your claims, as numbers speak volumes. This will help demonstrate your results-driven approach.
✨Engage with Empathy
Since the role involves managing customer enquiries and ensuring a quality experience, practice how you would handle various scenarios. Show that you can connect with potential clients and understand their needs with empathy.
✨Be Ready for Role-Play
Expect some role-play during the interview, especially around handling enquiries or conducting show rounds. Prepare to demonstrate your communication skills and how you would engage with customers in real-time.
