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For Companies At a Glance
- Tasks: Drive occupancy and enhance customer experience across multiple care homes.
- Company: Advinia Healthcare, a leader in the care sector with a vibrant team culture.
- Benefits: Competitive commission, bonuses, flexible pay, and comprehensive benefits package.
- Why this job: Make a real difference in people's lives while growing your career in a dynamic environment.
- Qualifications: Proven sales experience in the care sector and strong communication skills.
- Other info: Opportunity for personal growth and community engagement through local events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Here at Advinia Healthcare, we are looking for a Regional Manager covering the Midlands, working on 2-3 focus homes at a time. This role will be reporting directly to our Group National Sales Manager. We are looking for a dynamic, high energy and results driven individual with sector experience who has a proven successful track record in increasing occupancy. The successful candidate needs to be self-motivated and have experience in both enquiry generation and conversion.
Responsibilities
- Work closely with Home Managers and home team to achieve or exceed occupancy and average weekly fee targets.
- Work closely with the National Sales Manager & Marketing teams to devise a robust marketing plan and submit agreed key KPI reporting.
- Be a key point of contact for customer enquiries, managing the enquiry/referral process from generation to closure, including show rounds, assessments, discussion of care services to meet the resident’s needs, and answering customer queries.
- Manage and ensure that the customer experience and journey remains consistent in its quality and empathy, and that all actions are carried out promptly.
- Promote and raise the profile of the home in the local community through generating newsworthy stories and identifying targeted advertising opportunities.
- Take a lead on local marketing activities, developing and delivering a programme of community engagement, and working in partnership with the home to deliver successful events in line with KPIs to encourage footfall into the home.
- Develop and run home events to attract key stakeholders and prospective clients to showcase the home and its key USPs.
- Provide guidance, training and support for the home’s team members to ensure effective customer engagement and consistent sales experience.
- Raise the positive profile of the home in the local community through external business development, building and maintaining a contact list of key local stakeholders, including taking a presence at any relevant local external events that enable networking opportunities with key care referrers.
- Establish a Health Care Professional database of key contacts alongside establishing and operating an engagement strategy to promote bed vacancies to drive an increase in targeted and specific referrals.
- Ensure the home has a presence on all LA contract bed frameworks to establish, maximise and convert all block and spot bed purchasing opportunities.
- Identify and build partnerships and working relationships with key referral partnerships, e.g., Trusted Care, Autumnia, etc.
- Achieve and exceed all sales KPIs.
In Return
- Highly competitive monthly commission scheme - paid per admission
- Quarterly bonus scheme - occupancy growth target
- Mileage Reimbursement
- Car Allowance
- Flexible pay - Wagestream
- Free DBS
- Comprehensive benefits package
Regional Customer Relations Manager in Nottingham employer: Advinia Group
Contact Detail:
Advinia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Relations Manager in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend local events, engage with community groups, and don’t shy away from introducing yourself to potential clients or stakeholders. Remember, it’s all about building those relationships!
✨Tip Number 2
Show your passion for customer relations! When you get the chance to chat with potential employers, share your enthusiasm for improving customer experiences. Use real examples from your past roles to demonstrate how you've successfully increased occupancy and managed enquiries.
✨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, send a quick thank-you email to express your appreciation. This not only shows your professionalism but also keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re genuinely interested in being part of our team at Advinia Healthcare!
We think you need these skills to ace Regional Customer Relations Manager in Nottingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to work with us and make a difference in the lives of our residents.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in customer relations and sales. We’re looking for someone who can demonstrate a proven track record in increasing occupancy, so don’t be shy about showcasing your successes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Regional Customer Relations Manager role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Advinia Group
✨Know Your Stuff
Make sure you’re well-versed in Advinia Healthcare’s mission and values. Familiarise yourself with their homes in the Midlands and understand their occupancy goals. This will show that you’re genuinely interested and prepared to contribute to their success.
✨Showcase Your Experience
Prepare specific examples from your past roles where you successfully increased occupancy or managed customer enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Engage with Empathy
Since this role is all about customer experience, be ready to discuss how you’ve handled customer queries in a compassionate way. Share stories that highlight your ability to connect with clients and ensure their needs are met.
✨Bring Ideas to the Table
Think about potential marketing strategies or community engagement activities you could implement at Advinia. Presenting fresh ideas during the interview can demonstrate your proactive approach and commitment to driving results.
