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- Tasks: Design and deliver engaging training for debt advisors to enhance their skills.
- Company: Join Advice Direct Scotland, a leading national advice service.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Work in a collaborative team and enjoy excellent career development opportunities.
- Why this job: Make a real difference by empowering advisors to help clients with financial challenges.
- Qualifications: 2+ years in training and debt advice, with strong communication skills.
The predicted salary is between 34000 - 38000 £ per year.
Job Description:
About Advice Direct Scotland
Advice Direct Scotland (ADS) is Scotland’s national advice service, providing free, practical, and impartial advice to people across Scotland on issues including consumer rights, energy, debt, housing, and more.
Our mission is simple: to ensure that everyone in Scotland has access to the support they need, when they need it.
We are a modern, digital-first, omni-channel organisation, delivering advice and support through telephone, webchat, email, SMS, social media, and self-service digital tools. This innovative model allows us to reach people in the way that suits them best — ensuring accessibility, speed, and impact.
Role Purpose
We are currently seeking a passionate and knowledgeable Trainer specialising in Debt to join our Learning and Development team. This key role is responsible for designing and delivering engaging, high-quality training programs that equip our advisors with the skills and knowledge needed to provide accurate, compassionate, and effective debt advice.
You will play a crucial part in enhancing our organisation’s capability to support clients facing complex financial challenges. A strong background in debt advice and training delivery is essential.
Major Duties
1. Develop and Deliver High-Quality Training
- Research, design, and deliver training courses to a high standard, ensuring they are practical, interactive, and aligned with the latest industry standards and regulatory guidance.
- Create varied, engaging, and accessible learning materials across multiple formats (presentations, e-learning modules, workshops, etc.).
- Incorporate real-world case studies and examples to enhance learning outcomes.
- Record and maintain a library of podcasts, webinars, and learning resources to support ongoing development.
2. Assess and Support Staff Development
- Monitor and evaluate staff skill levels in the area of debt advice.
- Develop and maintain individual training plans tailored to each advisor’s role and development needs.
- Collect and analyse feedback to continually improve training effectiveness.
3. Maintain Organisational Training Standards
- Ensure all training materials meet the standards of external accreditation bodies.
- Maintain accurate training records, calendars, and compliance documentation.
4. Stay Current and Innovative
- Keep up to date with the latest debt advice regulations, best practices, and industry developments.
- Research new and emerging learning methodologies and integrate them into training delivery.
- Contribute to wider learning and development initiatives across the organisation.
Required Qualifications and Experience
- Minimum 2 years of experience delivering structured training programs.
- Minimum 2 years of experience in debt advice or financial guidance (Scottish context desirable).
- Strong understanding of debt solutions, regulations, and client engagement best practices.
- Excellent communication, presentation, and facilitation skills.
- Proven ability to design creative and practical learning materials.
- Strong analytical and problem-solving skills.
Desirable Experience
- Professional qualification in Learning and Development, Debt Advice, or related field.
- Experience delivering training within a contact centre, advice sector, or similar environment.
- Familiarity with Scottish debt solutions (DAS, Trust Deeds, Sequestration, etc.).
Full-Time Position: 31.25 hours over 4 days (Monday–Friday)
Work location: On-site ( Glasgow)
Behavioural Skills Required
- Highly professional and reliable.
- Strong communication and writing skills.
- Self-motivated with excellent time management.
- Collaborative team player with a proactive mindset.
- Analytical with the ability to simplify complex information.
- Committed to continuous personal and professional development.
Remuneration :
In return, we offer a competitive salary for a 4-day week within the sector of £34,116.00 per year.
We also offer 30.5 days annual leave (38 pro rata), 8% pension contribution, death in service insurance, and reward and benefit programmes.
Benefits
- Company events
- Company pension
- Life insurance
- Sick pay (after a specific time)
Job Type: Full-time
Senior Trainer – Debt Specialist employer: Advice Direct Scotland
Contact Detail:
Advice Direct Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Trainer – Debt Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand their approach to debt advice and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in debt advice and training delivery, as that’s what they’re really looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Advice Direct Scotland.
We think you need these skills to ace Senior Trainer – Debt Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Trainer role. Highlight your experience in debt advice and training delivery, and show us how your skills align with our mission at Advice Direct Scotland.
Showcase Your Passion: We want to see your enthusiasm for helping others! Share examples of how you've made a difference in previous roles, especially in debt advice or training. Let your passion shine through in your writing.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Advice Direct Scotland
✨Know Your Stuff
Make sure you brush up on the latest debt advice regulations and best practices. Familiarise yourself with Scottish debt solutions like DAS, Trust Deeds, and Sequestration. This will not only show your expertise but also demonstrate your commitment to staying current in the field.
✨Showcase Your Training Skills
Prepare to discuss your experience in designing and delivering training programmes. Bring examples of engaging learning materials you've created, and be ready to explain how you assess and support staff development. Highlighting your ability to make training practical and interactive will set you apart.
✨Be Ready for Real-World Scenarios
Think of some real-world case studies or examples from your previous roles that illustrate your problem-solving skills in debt advice. This will help you connect with the interviewers and show them how you can apply your knowledge in practical situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's training standards and ongoing development initiatives. This shows your interest in their mission and your eagerness to contribute to their goals. Plus, it gives you a chance to assess if the role aligns with your values and career aspirations.