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- Tasks: Manage complaints about ads and ensure they meet advertising standards.
- Company: Dynamic organisation focused on consumer protection and advertising integrity.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Why this job: Make a real impact by protecting consumers from misleading advertisements.
- Qualifications: Strong communication skills and ability to analyse information effectively.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 34000 - 49000 £ per year.
£42,441 plus flexible benefits
London, hybrid working – 40:60 office/home
Open to flexible working, 21 hours minimum
Start date: ASAP
Closing date: 23:59 24 February 2026
We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them.
You will manage a varied caseload of complaints about TV, radio, print, poster and online ads, making high quality and consistent assessments against the Advertising Codes. The job involves excellent communication skills, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, gender stereotyping, and advertising to children.
To be successful in this role you will be able to use initiative and research skills to analyse a range of information to make defensible decisions. Working in this challenging and fast-paced environment, you will demonstrate your ability to learn quickly and work autonomously, balancing competing priorities. In a community where sharing knowledge and ideas is valued, you must have an ability to collaborate effectively and develop strong relationships with colleagues and other stakeholders. It’s also essential that you are able to demonstrate a commitment to providing good customer service and maintaining high quality standards in meeting our turnaround targets.
You might also find yourself developing specialist areas of knowledge or involved in a project that looks at a particular issue more widely. The role provides an opportunity for you to make a real impact by helping to protect consumers from misleading or irresponsible ads.
We will provide all the training you need on the advertising rules themselves to enable you to assess whether ads comply with them. So, whatever your background, if you’re excited about the role we’d love to hear from you.
We have a culture that’s open, friendly and collaborative, with a real focus on making the right decisions in the right way and learning while we’re doing it. We welcome applications from all sections of the community, and we’re committed to being a diverse and inclusive organisation, both so we can represent everyone in the UK and so our own colleagues feel at home at work.
For the first month of training, you will be required to attend the office for your full contracted hours. Thereafter, in line with our hybrid working model, office attendance will be required 40% of your contracted hours.
How to apply: If you are interested in applying for this role, please review the job description below and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Complaints Team.
Successful candidates will be invited to the next stage of the recruitment process, which will involve a short video call, with questions based on your understanding of and suitability for the role, and a verbal ad assessment task, focusing on your analytical and reasoning skills. After this, the final stage for successful candidates will be an in-person interview at our office.
If there are any reasonable adjustments you would like to ask us to make at any stage of the recruitment process you are invited to, please contact us and we will aim to make them.
Please do not enter your name in any of the fields. This is to help our managers to shortlist applications without knowing your name, gender, ethnicity or nationality. Thank you for your co-operation.
Please note we do not have a sponsorship licence and are unable to sponsor visas.
No agencies please.
Complaints Executive in London employer: Advertising Standards Authority
Contact Detail:
Advertising Standards Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Executive in London
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to think of questions to ask them!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
During the video call, make sure your environment is tidy and free from distractions. A professional backdrop can make a great impression and shows you’re serious about the opportunity.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Complaints Executive in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you meet the requirements, so make sure you understand what we're looking for in a Complaints Executive.
Show Off Your Communication Skills: Since this role involves resolving complaints and negotiating with advertisers, highlight your communication skills in your application. We love seeing examples of how you've effectively communicated in past roles!
Be Specific About Your Experience: When answering the online questions, be specific about your experience related to handling complaints or working in fast-paced environments. We want to know how you can contribute to our team’s success!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Advertising Standards Authority
✨Know Your Advertising Codes
Familiarise yourself with the Advertising Codes before your interview. Understanding the key principles will not only help you answer questions confidently but also demonstrate your commitment to the role and its responsibilities.
✨Showcase Your Communication Skills
Since the role involves resolving complaints through negotiation, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Analytical Thinking
Be ready to showcase your analytical skills during the verbal ad assessment task. Think about how you can break down complex information and make defensible decisions based on the data provided. Practice with sample ads to hone this skill.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively with colleagues and stakeholders. Share specific examples of how you've built strong relationships in previous roles, as this is crucial in a community-focused environment like theirs.
