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- Tasks: Manage complaints about ads and ensure they meet advertising standards.
- Company: Dynamic organisation focused on consumer protection and advertising integrity.
- Benefits: Flexible hybrid working, training provided, and a supportive team culture.
- Why this job: Make a real impact by protecting consumers from misleading advertisements.
- Qualifications: Strong communication skills and ability to analyse information effectively.
- Other info: Open and inclusive workplace with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
London, hybrid working – 40:60 office/home. Open to flexible working, 21 hours minimum. Closing date: 23:59 24 February 2026.
We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them. You will manage a varied caseload of complaints about TV, radio, print, poster and online ads, making high quality and consistent assessments against the Advertising Codes.
The job involves excellent communication skills, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, gender stereotyping, and advertising to children.
To be successful in this role you will be able to use initiative and research skills to analyse a range of information to make defensible decisions. Working in this challenging and fast-paced environment, you will demonstrate your ability to learn quickly and work autonomously, balancing competing priorities.
In a community where sharing knowledge and ideas is valued, you must have an ability to collaborate effectively and develop strong relationships with colleagues and other stakeholders. It’s also essential that you are able to demonstrate a commitment to providing good customer service and maintaining high quality standards in meeting our turnaround targets.
You might also find yourself developing specialist areas of knowledge or involved in a project that looks at a particular issue more widely. The role provides an opportunity for you to make a real impact by helping to protect consumers from misleading or irresponsible ads.
We will provide all the training you need on the advertising rules themselves to enable you to assess whether ads comply with them. So, whatever your background, if you’re excited about the role we’d love to hear from you.
We have a culture that’s open, friendly and collaborative, with a real focus on making the right decisions in the right way and learning while we’re doing it. We welcome applications from all sections of the community, and we’re committed to being a diverse and inclusive organisation, both so we can represent everyone in the UK and so our own colleagues feel at home at work.
For the first month of training, you will be required to attend the office for your full contracted hours. Thereafter, in line with our hybrid working model, office attendance will be required 40% of your contracted hours.
How to apply: If you are interested in applying for this role, please review the job description below and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Complaints Team. Successful candidates will be invited to the next stage of the recruitment process, which will involve a short video call, with questions based on your understanding of and suitability for the role, and a verbal ad assessment task, focusing on your analytical and reasoning skills. After this, the final stage for successful candidates will be an in-person interview at our office.
If there are any reasonable adjustments you would like to ask us to make at any stage of the recruitment process you are invited to, please contact us and we will aim to make them. Please note we do not have a sponsorship licence and are unable to sponsor visas.
Complaints Executive employer: Advertising Standards Authority
Contact Detail:
Advertising Standards Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Executive
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to think about how your skills can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your communication skills and ability to resolve complaints effectively, as these are key for the Complaints Executive role.
✨Tip Number 3
During the video call, make sure to showcase your analytical skills. Prepare to discuss a few examples where you've had to assess information and make decisions. This will highlight your suitability for handling varied complaints.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website to ensure your application gets the attention it deserves!
We think you need these skills to ace Complaints Executive
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you fit into the role of Complaints Executive, so make sure you understand what we're looking for and tailor your responses accordingly.
Show Off Your Communication Skills: Since this role involves resolving complaints and negotiating with advertisers, it's crucial to highlight your communication skills. Use clear and concise language in your application to demonstrate that you can articulate your thoughts effectively.
Be Specific About Your Experience: When answering the online questions, be specific about your past experiences that relate to the role. We love seeing examples of how you've used your initiative and research skills to tackle challenges, especially in fast-paced environments.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to showcase how you can contribute to our awesome Complaints Team.
How to prepare for a job interview at Advertising Standards Authority
✨Know Your Advertising Codes
Familiarise yourself with the Advertising Codes before your interview. Understanding the rules and regulations will not only help you answer questions confidently but also demonstrate your commitment to maintaining high standards in advertising.
✨Showcase Your Communication Skills
Since the role involves resolving complaints through negotiation, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Analytical Thinking
Be ready to showcase your analytical skills during the verbal ad assessment task. Think about how you would approach assessing an ad for compliance. Practice breaking down complex information into manageable parts to make defensible decisions.
✨Emphasise Team Collaboration
Highlight your ability to work collaboratively with colleagues and stakeholders. Share examples of how you've built strong relationships in previous roles, as this is crucial in a community-focused environment like theirs.
