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- Tasks: Manage complaints about ads and ensure they meet advertising standards.
- Company: Dynamic organisation focused on consumer protection and advertising integrity.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Why this job: Make a real impact by protecting consumers from misleading advertisements.
- Qualifications: Strong communication skills and ability to analyse information effectively.
- Other info: Inclusive culture with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them. You will manage a varied caseload of complaints about TV, radio, print, poster and online ads, making high quality and consistent assessments against the Advertising Codes.
The job involves excellent communication skills, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, gender stereotyping, and advertising to children.
To be successful in this role you will be able to use initiative and research skills to analyse a range of information to make defensible decisions. Working in this challenging and fast-paced environment, you will demonstrate your ability to learn quickly and work autonomously, balancing competing priorities.
In a community where sharing knowledge and ideas is valued, you must have an ability to collaborate effectively and develop strong relationships with colleagues and other stakeholders. It’s also essential that you are able to demonstrate a commitment to providing good customer service and maintaining high quality standards in meeting our turnaround targets.
You might also find yourself developing specialist areas of knowledge or involved in a project that looks at a particular issue more widely. The role provides an opportunity for you to make a real impact by helping to protect consumers from misleading or irresponsible ads.
We will provide all the training you need on the advertising rules themselves to enable you to assess whether ads comply with them. So, whatever your background, if you’re excited about the role we’d love to hear from you.
We have a culture that’s open, friendly and collaborative, with a real focus on making the right decisions in the right way and learning while we’re doing it. We welcome applications from all sections of the community, and we’re committed to being a diverse and inclusive organisation, both so we can represent everyone in the UK and so our own colleagues feel at home at work.
For the first month of training, you will be required to attend the office for your full contracted hours. Thereafter, in line with our hybrid working model, office attendance will be required 40% of your contracted hours.
How to apply: If you are interested in applying for this role, please review the job description below and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Complaints Team. Successful candidates will be invited to the next stage of the recruitment process, which will involve a short video call, with questions based on your understanding of and suitability for the role, and a verbal ad assessment task, focusing on your analytical and reasoning skills. After this, the final stage for successful candidates will be an in-person interview at our office.
If there are any reasonable adjustments you would like to ask us to make at any stage of the recruitment process you are invited to, please contact us and we will aim to make them.
Please do not enter your name in any of the fields. This is to help our managers to shortlist applications without knowing your name, gender, ethnicity or nationality. Thank you for your co-operation.
Please note we do not have a sponsorship licence and are unable to sponsor visas. No agencies please.
Complaints Executive in London employer: Advertising Standard Authority
Contact Detail:
Advertising Standard Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Executive in London
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you a chance to think about how your skills can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on articulating your thoughts clearly, especially around those 'hot topics' mentioned in the job description. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
During the video call, don’t forget to showcase your communication skills. Be clear and concise in your answers, and don’t shy away from discussing your analytical abilities. Remember, they want to see how you think and solve problems!
✨Tip Number 4
Finally, make sure to apply through our website! It’s the best way to ensure your application gets seen. And remember, if you have any questions or need adjustments during the process, just reach out – we’re here to help!
We think you need these skills to ace Complaints Executive in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how you meet the requirements, so make sure you highlight your relevant skills and experiences that align with what we're looking for.
Be Clear and Concise: When answering the online questions, keep your responses clear and to the point. We appreciate well-structured answers that get straight to the heart of how you can contribute to our Complaints Team.
Show Your Passion for the Role: Let us know why you're excited about the Complaints Executive position! Share your enthusiasm for maintaining advertising standards and protecting consumers, as this will help us see your commitment to the role.
Apply Through Our Website: Make sure to submit your application through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Advertising Standard Authority
✨Know Your Advertising Codes
Before your interview, take some time to familiarise yourself with the Advertising Codes. Understanding the key principles and recent updates will not only show your commitment but also help you answer questions confidently, especially when discussing how to assess complaints.
✨Showcase Your Communication Skills
As a Complaints Executive, you'll need to negotiate and resolve issues effectively. Prepare examples from your past experiences where you've successfully communicated with stakeholders or resolved conflicts. This will demonstrate your ability to handle challenging conversations.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and decision-making. Think of specific instances where you've had to analyse information and make defensible decisions. This will highlight your analytical skills, which are crucial for assessing complaints.
✨Emphasise Team Collaboration
Since the role involves working closely with colleagues and stakeholders, be prepared to talk about your experience in collaborative environments. Share examples of how you've built relationships and contributed to team success, as this aligns with the company's culture of collaboration.
