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- Tasks: Manage complaints about ads across various media, ensuring they meet advertising standards.
- Company: Join a diverse and inclusive organisation focused on protecting consumers from misleading advertising.
- Benefits: Enjoy hybrid working, flexible hours, and a competitive salary with additional perks.
- Why this job: Make a real impact while developing your skills in a collaborative and supportive environment.
- Qualifications: No specific background required; just bring your enthusiasm and willingness to learn.
- Other info: Initial training requires full office attendance; then enjoy a flexible hybrid model.
Complaints Executive
Apply below after reading through all the details and supporting information regarding this job opportunity.
£42,441 plus flexible benefits
London, hybrid working – 40:60 office/home
Open to flexible working, 21 hours minimum
Start date: ASAP
Closing date: 23:59 24 February 2026
We currently have an exciting opportunity for a Complaints Executive to help ensure that advertising standards are maintained and that ads don’t cause harm, offend or mislead those who see them.
You will manage a varied caseload of complaints about TV, radio, print, poster and online ads, making high quality and consistent assessments against the Advertising Codes. The job involves excellent communication skills, resolving some cases by negotiation with the advertiser and recommending others for full investigation. The issues you will encounter will include ‘hot topics’ such as gambling, alcohol, gender stereotyping, and advertising to children.
To be successful in this role you will be able to use initiative and research skills to analyse a range of information to make defensible decisions. Working in this challenging and fast-paced environment, you will demonstrate your ability to learn quickly and work autonomously, balancing competing priorities. In a community where sharing knowledge and ideas is valued, you must have an ability to collaborate effectively and develop strong relationships with colleagues and other stakeholders. It’s also essential that you are able demonstrate a commitment to providing good customer service and maintaining high quality standards in meeting our turnaround targets.
You might also find yourself developing specialist areas of knowledge or involved in a project that looks at a particular issue more widely. The role provides an opportunity for you to make a real impact by helping to protect consumers from misleading or irresponsible ads.
We will provide all the training you need on the advertising rules themselves to enable you to assess whether ads comply with them. So, whatever your background, if you\’re excited about the role we\’d love to hear from you.
We have a culture that’s open, friendly and collaborative, with a real focus on making the right decisions in the right way and learning while we’re doing it. We welcome applications from all sections of the community, and we’re committed to being a diverse and inclusive organisation, both so we can represent everyone in the UK and so our own colleagues feel at home at work.
For the first month of training, you will be required to attend the office for your full contracted hours. Thereafter, in line with our hybrid working model, office attendance will be required 40% of your contracted hours.
How to apply: If you are interested in applying for this role, please review the job description below and complete the online questions outlining how you meet the requirements of the role and how you can contribute to the success of the Complaints Team.
Successful candidates will be invited to the next stage of the recruitment process, which will involve a short video call, with questions based on your understanding of and suitability for the role, and a verbal ad assessment task, focusing on your analytical and reasoning skills. After this, the final stage for successful candidates will be an in-person interview at our office. If there are any reasonable adjustments you would like to ask us to make at any stage of the recruitment process you are invited to, please contact us and we will aim to make them.
Please do not enter your name in any of the fields. This is to help our managers to shortlist applications without knowing your name, gender, ethnicity or nationality. Thank you for your co-operation. xiskglj
Please note we do not have a sponsorship licence and are unable to sponsor visas.
No agencies please
Complaints Executive employer: Advertising Standard Authority
Contact Detail:
Advertising Standard Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Executive
✨Tip Number 1
Familiarise yourself with the Advertising Codes and current hot topics in advertising, such as gambling and gender stereotyping. This knowledge will not only help you during the video call but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Prepare for the verbal ad assessment task by practising your analytical and reasoning skills. Consider reviewing some recent advertisements and think critically about their compliance with advertising standards.
✨Tip Number 3
Showcase your communication skills by being clear and concise during the video call. Think of examples from your past experiences where you successfully resolved complaints or negotiated outcomes, as this will highlight your suitability for the role.
✨Tip Number 4
Emphasise your ability to work autonomously and manage competing priorities. Share specific instances where you've balanced multiple tasks effectively, as this is crucial in a fast-paced environment like the one at StudySmarter.
We think you need these skills to ace Complaints Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Complaints Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your application, emphasise any previous experience in handling complaints or working in a fast-paced environment. Use specific examples to demonstrate your problem-solving skills and ability to manage competing priorities.
Highlight Communication Skills: Since the role requires excellent communication skills, make sure to illustrate your ability to negotiate and resolve issues effectively. Mention any relevant experiences where you successfully communicated with stakeholders or customers.
Prepare for Video Call: Anticipate the video call stage of the recruitment process by preparing answers to potential questions about your understanding of advertising standards and your analytical skills. Practise articulating your thoughts clearly and confidently.
How to prepare for a job interview at Advertising Standard Authority
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Complaints Executive. Familiarise yourself with advertising standards and the types of complaints you might handle, such as those related to gambling or gender stereotyping.
✨Showcase Your Communication Skills
Since the role requires excellent communication skills, prepare examples from your past experiences where you successfully resolved conflicts or negotiated outcomes. Be ready to demonstrate how you can effectively communicate with both colleagues and advertisers.
✨Demonstrate Analytical Thinking
During the interview, you may be asked to perform a verbal ad assessment task. Brush up on your analytical skills and be prepared to discuss how you would assess an advertisement against the Advertising Codes. Think critically about what makes an ad misleading or harmful.
✨Emphasise Team Collaboration
The company values collaboration, so be prepared to discuss how you have worked effectively in teams in the past. Share specific examples of how you built relationships with colleagues or stakeholders to achieve common goals.
