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For Companies At a Glance
- Tasks: Handle emergency calls and provide support to a diverse customer base.
- Company: Join Derby City Council, a supportive local authority dedicated to employee growth.
- Benefits: Enjoy a collaborative team environment and opportunities for professional development.
- Why this job: Make a real impact by helping people in need while building your career.
- Qualifications: Must have 6 months experience in call handling or customer service.
- Other info: Full UK driving license and enhanced DBS required.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for 1 NIGHTTIME Carelink Operator to join our client, Derby City Council. All candidates should make sure to read the following job description and information carefully before applying. We are looking for a Carelink Operator with a minimum of 6 months experience in the UK within a call centre or 999 / 111 / Emergency Call Handler / Customer Service Advisor environment who are looking to develop their professional career within a Local Authority.
Main Responsibilities
- To provide a professional call handling service by dealing sensitively with a diverse customer base and by always maintaining confidentiality, responding and prioritising emergency telecare calls by assessing the reason for the call, its urgency and to take prompt and appropriate action in accordance with procedures and instructions.
- To be responsible for maintaining and regularly updating both manual and computerised client information systems, recording customer incidents and recording the nature of all calls received and all initiated actions accurately.
- To accurately record and input details on the call handling system for each service user of all scheduled visits and actions taken by the Telecare Support Officer.
- To respond to calls out of hours, for Derby Homes repairs service, Design and Property services, Home First Support Workers, Careline and any other council services that Carelink provide a service for taking the appropriate action passing on requests to the appropriate contactor, council department or council officer, in accordance with instructions given.
- To carry out appropriate administrative functions including filing, word processing, photocopying, scanning, generic email, maintenance of records, statistical information and monitoring systems for the service.
Requirements
- Minimum 6 months experience in a call centre or 111 / 999 / Emergency Call Handling / Customer Service Advisor environment.
- Full UK License and access to own car.
- Enhanced DBS.
- Eligibility to work in the UK.
The Client: This Local Authority is committed to supporting their employees throughout their employment. If you are successful, you’ll be joining a great team and be part of a high performing local authority who are passionate about ensuring you receive the right support to help you achieve your full potential.
Carelink Operator - Nights employer: Adversa Recruitment
Contact Detail:
Adversa Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carelink Operator - Nights
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Carelink Operator. Understanding the nuances of emergency call handling and the importance of confidentiality will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in similar roles, especially if you've worked in a call centre or emergency services. Be ready to discuss specific situations where you successfully managed urgent calls or sensitive information.
✨Tip Number 3
Research Derby City Council and their values. Showing that you align with their commitment to supporting employees and the community can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that may be asked during the interview. Think about how you would handle various emergency scenarios, as this will showcase your problem-solving skills and ability to stay calm under pressure.
We think you need these skills to ace Carelink Operator - Nights
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Carelink Operator position. Tailor your application to highlight relevant experience in call handling or customer service.
Highlight Relevant Experience: Make sure to emphasise your minimum 6 months of experience in a call centre or emergency call handling environment. Use specific examples to demonstrate your skills in managing sensitive calls and maintaining confidentiality.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your background aligns with the role. Mention your commitment to providing excellent customer service and your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adversa Recruitment
✨Showcase Your Experience
Make sure to highlight your relevant experience in call handling or customer service. Be prepared to discuss specific situations where you successfully managed emergency calls or sensitive customer interactions.
✨Demonstrate Empathy and Sensitivity
As a Carelink Operator, you'll be dealing with a diverse range of customers, often in distressing situations. Practice conveying empathy in your responses during the interview to show that you can handle sensitive calls with care.
✨Familiarise Yourself with Procedures
Research the procedures and protocols related to emergency call handling. Being knowledgeable about how to prioritise calls and take appropriate actions will impress the interviewers and show your commitment to the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the role and the team. This shows your genuine interest in the position and helps you understand if the company culture aligns with your values.
