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- Tasks: Handle emergency calls and provide support to a diverse customer base.
- Company: Join Derby City Council, a supportive local authority dedicated to employee growth.
- Benefits: Enjoy a collaborative team environment and opportunities for professional development.
- Why this job: Make a real impact while developing your career in a meaningful role.
- Qualifications: 6 months experience in call handling or customer service required.
- Other info: Must have a full UK driving licence and access to a car.
The predicted salary is between 24000 - 36000 £ per year.
We are currently looking for 1 DAYTIME Carelink Operator to join our client, Derby City Council. Are you the right applicant for this opportunity? Find out by reading through the role overview below.
We are looking for a Carelink Operator with a minimum of 6 months experience in the UK within a call centre or 999 / 111 / Emergency Call Handler / Customer Service Advisor environment who are looking to develop their professional career within a Local Authority.
Main Responsibilities- To provide a professional call handling service by dealing sensitively with a diverse customer base and by always maintaining confidentiality, responding and prioritising emergency telecare calls by assessing the reason for the call, its urgency and to take prompt and appropriate action in accordance with procedures and instructions.
- To be responsible for maintaining and regularly updating both manual and computerised client information systems, recording customer incidents and recording the nature of all calls received and all initiated actions accurately.
- To accurately record and input details on the call handling system for each service user of all scheduled visits and actions taken by the Telecare Support Officer.
- To respond to calls out of hours, for Derby Homes repairs service, Design and Property services, Home First Support Workers, Careline and any other council services that Carelink provide a service for taking the appropriate action passing on requests to the appropriate contractor, council department or council officer, in accordance with instructions given.
- To carry out appropriate administrative functions including filing, word processing, photocopying, scanning, generic email, maintenance of records, statistical information and monitoring systems for the service.
- Minimum 6 months experience in a call centre or 111 / 999 / Emergency Call Handling / Customer Service Advisor environment.
- Full UK License and access to own car.
- Enhanced DBS.
- Eligibility to work in the UK.
This Local Authority is committed to supporting their employees throughout their employment. If you are successful, you’ll be joining a great team and be part of a high performing local authority who are passionate about ensuring you receive the right support to help you achieve your full potential.
Carelink Operator - DAYS employer: Adversa Recruitment
Contact Detail:
Adversa Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carelink Operator - DAYS
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Carelink Operator. Understanding the nuances of emergency call handling and the importance of confidentiality will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in similar roles, especially if you've worked in a call centre or emergency services. Be ready to share specific examples of how you've handled urgent situations or sensitive information in the past.
✨Tip Number 3
Research Derby City Council and their values. Showing that you align with their commitment to supporting employees and the community can set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenario-based questions in the interview. Think about how you would respond to various emergency situations, as this will showcase your problem-solving skills and ability to remain calm under pressure.
We think you need these skills to ace Carelink Operator - DAYS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in call centres or emergency call handling. Emphasise any specific skills that relate to the responsibilities mentioned in the job description, such as handling sensitive information and maintaining confidentiality.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are interested in the Carelink Operator position specifically. Mention your experience and how it aligns with the role's requirements, showcasing your ability to handle emergency calls and provide excellent customer service.
Highlight Relevant Experience: In your application, clearly outline your previous roles in customer service or emergency call handling. Provide examples of situations where you successfully managed urgent calls or sensitive information, demonstrating your capability to perform under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves accurate record-keeping and communication.
How to prepare for a job interview at Adversa Recruitment
✨Showcase Your Experience
Make sure to highlight your previous experience in a call centre or emergency call handling environment. Be prepared to discuss specific situations where you successfully managed calls, prioritised tasks, and maintained confidentiality.
✨Demonstrate Empathy and Sensitivity
As a Carelink Operator, you'll be dealing with a diverse customer base. During the interview, share examples of how you've handled sensitive situations in the past, showing your ability to empathise and respond appropriately.
✨Familiarise Yourself with Procedures
Research the procedures and protocols related to emergency call handling. Being knowledgeable about these processes will demonstrate your commitment to the role and your readiness to take prompt action when required.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. This shows your genuine interest in the position and helps you understand how you can contribute effectively to the local authority.
