At a Glance
- Tasks: Lead service delivery for accounts and ensure project success.
- Company: Dynamic company focused on customer success and innovative solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Join a collaborative team and develop your skills in a fast-paced environment.
- Why this job: Make a real impact by enhancing customer relationships and driving project success.
- Qualifications: Bachelor's degree and 2 years in customer success or service delivery.
The predicted salary is between 35000 - 45000 € per year.
Responsibilities
- Lead and drive the service delivery for assigned accounts.
- Accountable for the success of projects implementation for assigned contracts.
- Manage and communicate with key holders on daily operational support.
- Monitor and ensure SLAs are met, issues escalated and prioritised.
- Act as the point of contact for service delivery.
- Responsible for service delivery of account and prioritisation of work requests.
- Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment.
- Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business.
- Identify operational gaps and drive to ensure closure, both internally and externally.
- Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams.
- Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives.
- Ensure delivery to cost plan.
- Any other ad-hoc duties as required or assigned.
Requirements
- Bachelor's degree in information technology/information systems/computer science, Business IT or other relevant disciplines.
- At least 2 years of experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills.
- Ability to multi-task, with experience handling a large portfolio of customer accounts.
- Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers).
- IT outsourcing experience with proven track records preferred.
- Proven success in achieving project milestones and broad technology awareness.
- Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills.
- Strong business acumen, customer focus and good financial management skills.
- Self-motivated and proactive in resolving issues and identifying new opportunities on the account.
- Effective interpersonal skills, both written and presentation.
- Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
Service Delivery Manager (Customer Success / Post Sales) employer: Adventus
As a Service Delivery Manager at our company, you will thrive in a dynamic work culture that prioritises customer success and employee growth. We offer comprehensive training programmes, competitive benefits, and a collaborative environment where your contributions directly impact client satisfaction and business objectives. Located in a vibrant area, our team enjoys a supportive atmosphere that fosters innovation and long-term career development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Customer Success / Post Sales)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery processes and think about how your experience aligns with their needs. We want you to shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for the Service Delivery Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Service Delivery Manager (Customer Success / Post Sales)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in customer success and service delivery, and don’t forget to mention any relevant IT support skills. We want to see how you can lead and drive service delivery for our accounts!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed projects and built strong relationships with clients. Remember, we love a good story that showcases your skills!
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. Make sure your application reflects your ability to communicate effectively, both in writing and verbally. We’re looking for someone who can liaise with stakeholders and customers effortlessly, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Adventus
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager. Brush up on your knowledge of service delivery processes, SLAs, and customer success strategies. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed projects or improved customer relationships. Highlight your experience with stakeholder management and how you've handled operational challenges. This will help demonstrate your fit for the position.
✨Communicate Clearly
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, especially if you're discussing technical aspects with non-technical stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's service delivery processes and how they measure success. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
