At a Glance
- Tasks: Lead service delivery for accounts and ensure project success.
- Company: Dynamic company focused on customer success and innovative solutions.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Join a collaborative team and develop your skills in a fast-paced environment.
- Why this job: Make a real impact by enhancing customer relationships and driving project success.
- Qualifications: Bachelor's degree and 2 years in customer success or service delivery.
The predicted salary is between 40000 - 50000 € per year.
Responsibilities
- Lead and drive the service delivery for assigned accounts.
- Accountable for the success of projects implementation for assigned contracts.
- Manage and communicate with key holders on daily operational support.
- Monitor and ensure SLAs are met, issues escalated and prioritised.
- Act as the point of contact for service delivery.
- Responsible for service delivery of account and prioritisation of work requests.
- Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment.
- Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business.
- Identify operational gaps and drive to ensure closure, both internally and externally.
- Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams.
- Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives.
- Ensure delivery to cost plan.
- Any other ad-hoc duties as required or assigned.
Requirements
- Bachelor's degree in information technology/information systems/computer science, Business IT or other relevant disciplines.
- At least 2 years of experience in customer success, service delivery or sales, with strong stakeholder management and IT Support skills.
- Ability to multi-task, with experience handling a large portfolio of customer accounts.
- Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers).
- IT outsourcing experience with proven track records preferred.
- Proven success in achieving project milestones and broad technology awareness.
- Possess a full and broad understanding of the services required by the account and of other services and technology potentially available along with good project co-ordination skills.
- Strong business acumen, customer focus and good financial management skills.
- Self-motivated and proactive in resolving issues and identifying new opportunities on the account.
- Effective interpersonal skills, both written and presentation.
- Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems.
Service Delivery Manager (Customer Success / Post Sales) in London employer: Adventus
As a Service Delivery Manager at our company, you will thrive in a dynamic work culture that prioritises customer success and employee growth. We offer comprehensive training and development opportunities, ensuring you can advance your career while working alongside a talented team dedicated to delivering exceptional service. Located in a vibrant area, our company fosters a collaborative environment where innovation is encouraged, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager (Customer Success / Post Sales) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery approach and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've identified operational gaps and driven improvements. This is key for a Service Delivery Manager role, so make sure to highlight your successes!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the initiative. Plus, it gives us a chance to see your application in the best light possible.
We think you need these skills to ace Service Delivery Manager (Customer Success / Post Sales) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in customer success and service delivery, and don’t forget to mention any relevant projects you've led or been a part of.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've managed stakeholder relationships and delivered successful projects in the past.
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. Make sure your application reflects your ability to communicate effectively, both in writing and verbally. We want to see that you can engage with clients and internal teams seamlessly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Adventus
✨Know Your Accounts
Before the interview, make sure you research the company’s key accounts and their specific needs. Understanding their business model and challenges will help you demonstrate how you can lead service delivery effectively.
✨Showcase Your Communication Skills
As a Service Delivery Manager, communication is key. Prepare examples of how you've successfully managed stakeholder relationships in the past. Be ready to discuss how you would communicate with both technical teams and clients, especially in Mandarin if required.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified operational gaps and driven solutions. Be prepared to share these stories during your interview, highlighting your analytical skills and proactive approach to resolving issues.
✨Highlight Your Project Management Experience
Since the role involves managing multiple projects and accounts, come equipped with examples of how you've successfully achieved project milestones. Discuss your experience with financial management and balancing customer satisfaction with business objectives.
