Supervisor/Duty Manager in Surrey

Adventure Leisure isn't just another leisure operator; we are a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we are redefining fun for people of all ages, backgrounds and abilities, creating experiences that genuinely bring everyone together. Guided by this Purpose, we focus on delivering exceptional experiences across all our venues. Our Values underpin everything we do: Fun, bringing energy, contribute to the happiness of the team and deliver unforgettable moments of delight. Ambition, constantly looking to improve, taking the positives from every situation and being prepared to play even if we don't always win. Collaboration, communicate openly and work inclusively across teams and functions. Trust, fostering safe environments, acting responsibly and believing in each other. We are growing fast, powered by bold plans and a shared passion for creating memorable, inclusive and accessible experiences. From crazy golf and electro darts to shuffleboards and pool. We're always evolving to make our spaces welcoming, exciting and inspiring for all, and we are only just getting started. Join us for an exciting adventure at one of our venues, where play, connection and competition come to life! ROLE OVERVIEW As a Supervisor at Adventure Leisure, you will play a vital role in shaping the energy, success and overall momentum of our LOCATION venue. Working closely with the General Manager, you will champion exceptional guest experiences, ensuring every visit feels memorable and every moment exceeds expectations. Alongside this, you will confidently promote our retail, food and beverage offerings, helping to drive revenue while keeping a strong focus on elevating the guest journey as a whole. At the heart of the role is our people. You will support, develop and empower team members to flourish, creating an environment that's fun, positive and high-performing. By nurturing talent and building confidence, you will help cultivate a team that is motivated, engaged and consistently outstanding. With your determination, ambition and commitment to excellence, you will help guide all aspects of the venue, ensuring Adventure Leisure stands out as the area's go-to family-centric leisure destination, a place guests love to visit and a team is proud to represent. KEY ACCOUNTABILITIES Strategic Influence and positively manage the development of organisational culture putting the team and their continued development / challenge at the forefront. Keep abreast of changes in the hospitality/leisure market in which the location operates and use this knowledge to identify opportunities for all areas. Operations Maintain positive and effective relationships with customers and team members through an active presence in the front areas. Ability to open and close the location without supervision, completing all mandatory and required checklists, reporting issues/concerns/hazards where necessary to ensure zero defects and maximum operational ability. Continually review and develop standard operating procedures to enhance customer satisfaction whilst maximising revenue and profitability. Contribute to achieving a minimum of 95**%** in the F