Supervisor/Duty Manager

About Adventure Leisure Adventure Leisure isn't just another leisure operator; we're a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we're redefining fun for people of all ages, backgrounds, and abilities, creating experiences that genuinely bring everyone together. Guided by our Purpose, we're committed to delivering exceptional experiences across all our venues. Our Values underpin everything we do: Fun: Bring energy, contribute to team happiness, and create unforgettable moments of delight. Ambition: Strive for continuous improvement, take the positives from every situation, and be prepared to play, even when we don't always win. Collaboration: Communicate openly and work inclusively across teams and functions. Trust: Foster safe environments, act responsibly, and believe in one another. We're growing fast, powered by bold plans and a shared passion for creating memorable, inclusive, and accessible experiences. From crazy golf and electro darts to shuffleboard and pool, we're continually evolving to make our spaces welcoming, exciting, and inspiring for everyone. And we're only just getting started! Join us on an exciting adventure , where play, connection, and competition come to life. The Role: Supervisor As a Supervisor at Adventure Leisure, you'll play a vital role in shaping the energy, success, and overall performance of our [Venue Name]. Working closely with the General Manager, you'll help deliver exceptional guest experiences, ensuring every visit is memorable and every interaction exceeds expectations. You'll confidently promote our retail, food, and beverage offerings, helping drive revenue while keeping the guest journey at the heart of everything you do. Our people are at the heart of this role. You'll support, develop, and empower team members to thrive, creating a fun, positive, and high-performing environment. By nurturing talent and building confidence, you'll help create a motivated, engaged team that consistently delivers outstanding results. With your determination, ambition, and commitment to excellence, you'll help lead the day-to-day operation of the venue, ensuring Adventure Leisure stands out as the area's go-to leisure destination for families, friends, and groups. You'll help create a place guests love to visit and a team is proud to represent. Key Accountabilities 1. Strategic Leadership Champion a positive organisational culture that prioritises team development, engagement, and continuous improvement. Stay informed about hospitality and leisure industry trends, identifying opportunities to improve performance, enhance the guest experience, and drive business growth. 2. Operations Build and maintain positive relationships with guests and team members through a visible, hands-on presence across the venue. Confidently open and close the venue independently, completing all required checklists and promptly reporting any issues, concerns, or hazards to maintain operational standards. Regularly review and improve standard operating procedures to enhance guest satisfaction, operational efficiency, revenue, and profitability. Support the achievement of a minimum 95% score in Food & Beverage and Health & Safety audits. Support the management team in maintaining and protecting all venue assets, stock, equipment, and resources. Assist in implementing and maintaining Health & Safety procedures in line with current legislation, ensuring they are clearly communicated, monitored, and regularly reviewed. Prepare for, attend, and actively contribute to departmental and organisational meetings as required. Deputise for the General Manager or Assistant General Manager when required. 3. People and Team Development Lead and support team performance, recognising and rewarding high achievement while addressing underperformance through appropriate coaching and performance management. Maintain regular, relevant, and timely communication across the team to ensure a clear understanding of company objectives, expectations, and performance. Take an active role in recruitment, onboarding, and induction, supporting the wellbeing, engagement, and ongoing development of all team members. Ensure recruitment processes are conducted ethically and in accordance with legal requirements, including clear communication of role expectations, comprehensive interview notes, Right to Work checks, and appropriate reference checks. Conduct regular one-to-one meetings with team members, ensuring timelines and Employee Feedback Forms are completed accurately and on schedule. Provide direct reports with appropriate coaching, guidance, and performance support in line with company processes. Maintain 100% compliance with all required BGL Academy training for yourself and your team. Build and maintain strong working relationships with fellow Adventure Leisure Supervisors, encouraging knowledge-sharing, teamwork, and collaboration. 4. Financial Performance Support the management team in achieving revenue, contribution, and key performance indicator (KPI) targets across all areas of the operation. Implement and monitor financial controls to protect business performance and minimise losses. Complete month-end retail procedures in accordance with BGL stocktaking policies and processes. Follow and monitor compliance with all purchasing policies and procedures. Ensure all company financial procedures, policies, and operational controls are consistently followed. 5. Marketing Ensure the venue's dedicated section of the BGL website remains accurate, relevant, and up to date. 6. Customer Experience Lead by example to ensure all team members consistently deliver exceptional customer service, creating memorable guest experiences and maximising customer satisfaction. Key Experience, Skills and Attributes Experience The following experience is essential for this role: At least one year of people management experience. Experience in a hands-on, customer-facing role. Previous keyholder experience. Experience conducting Health & Safety checks and inspections. Skills We're looking for someone who can demonstrate: Communication: Excellent verbal, written, and listening skills, with the ability to communicate clearly and effectively at all levels. Prioritisation: The ability to organise workloads, manage competing demands, and use time effectively. Delegation: Confidence in allocating tasks, setting clear expectations, and following up on delivery. Presentation: The ability to maintain high standards of personal and venue presentation. Time Management and Organisation: Strong organisational skills, with the ability to manage deadlines and operational priorities. Problem-Solving and Decision-Making: A pragmatic, solutions-focused approach to resolving challenges and making informed decisions. Planning: The ability to anticipate operational needs and coordinate activities effectively. Coaching and Development: The ability to motivate, support, and develop team members to reach their full potential. Personal Attributes You'll be someone who is: Organised, enthusiastic, and proactive, with a positive can-do attitude and strong attention to detail. Adaptable and confident in managing change within a fast-paced environment. Results-driven, with a strong focus on achieving targets and delivering high standards. Positive and approachable, leading by example and inspiring others. Passionate about creating memorable guest experiences and building a fun, inclusive team environment. Educational Background and Qualifications GCSEs or equivalent: A good standard of general education — Essential. First Aid at Work certification: Preferred. Full, valid driving licence: Essential. Our Commitment to Inclusion At Adventure Leisure, we're committed to ensuring our recruitment process is accessible to everyone. We welcome applications from people of all backgrounds and are happy to provide reasonable adjustments throughout the recruitment process. If you require any adjustments or support, please speak with the hiring manager. Ready to join the adventure? If you're passionate about people, love creating memorable experiences, and want to be part of a growing business where fun and ambition go hand in hand, we'd love to hear from you! TPBN1_UKTJ