At a Glance
- Tasks: Deliver exceptional leisure experiences and ensure customer satisfaction at our Newcastle venue.
- Company: Adventure Leisure, a leading name in UK entertainment, focused on fun and inclusivity.
- Benefits: Competitive pay, flexible hours, and a vibrant team environment.
- Other info: Opportunities for growth in a dynamic and fun-filled workplace.
- Why this job: Join us to create unforgettable moments and be part of an exciting adventure!
- Qualifications: Customer service experience and a passion for teamwork are essential.
The predicted salary is between 31500 - 38500 £ per year.
About the role
REPORTS TO: General Manager/ Assistant General Manager
LOCATION: Newcastle
KEY RELATIONSHIPS: General Manager, Assistant General Manager, Duty Manager and Team Leaders
ABOUT ADVENTURE LEISURE
Adventure Leisure isn't just another leisure operator; we are a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we are redefining fun for people of all ages, backgrounds and abilities, creating experiences that genuinely bring everyone together.
Guided by this Purpose, we focus on delivering exceptional experiences across all our venues. Our Values underpin everything we do:
- Fun, bringing energy, contribute to the happiness of the team and deliver unforgettable moments of delight.
- Ambition, constantly looking to improve, taking the positives from every situation and being prepared to play even if we don’t always win.
- Collaboration, communicate openly and work inclusively across teams and functions.
- Trust, fostering safe environments, acting responsibly and believing in each other.
We are growing fast, powered by bold plans and a shared passion for creating memorable, inclusive and accessible experiences. From crazy golf and electro darts to shuffleboards and pool. We're always evolving to make our spaces welcoming, exciting and inspiring for all, and we are only just getting started.
Join us for an exciting adventure at one of our venues, where play, connection and competition come to life!
ROLE OVERVIEW
Step into a dynamic role where you'll be at the heart of delivering an exceptional leisure experience! As a key member of the team at Adventure Leisure's Newcastle venue, you'll work closely with the General Manager to elevate every aspect of the venue, from thrilling activities to seamless operations ensuring customer expectations are consistently exceeded. With a keen focus on revenue growth, you'll unlock new opportunities through strategic upselling of retail products and an enticing food & beverage offering, making every visit an unforgettable experience for customers. Beyond the day-to-day, you'll play a vital role in shaping the long-term success of Adventure Leisure. Through unwavering determination and a commitment to excellence, you'll help position Newcastle Mulligans as the premier family-centric destination in the region.
KEY ACCOUNTABILITIES
- Operations - Maintain positive and effective relationships with customers and colleagues. Assist with the care and maintenance of all assets, inventory, and resources of the location.
- Course Marshall - Ensure customers are adhering to the course rules and regulations. Ensure that slow play/progress is kept to a minimum. Reinforce Health & Safety notices as required.
- Kitchen - Contribute to the preparation of all food for casual and function dining. Ensure adequacy of supplies at the cooking stations. Prepare ingredients that should be frequently available. Review all bookings for catered activities. Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION. Advise the duty manager of any items/ingredients to be ordered in a timely manner.
- People - Ensure personal compliance within the BGL Academy is 100% at all times. Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.
- Financial - Implement and monitor all financial controls and ensure personal responsibility for all cash handling. Complete month end procedures for retail in line with BGL company stock taking procedures. Adhere and monitor compliance of purchasing policies and procedures. Ensure all BGL procedures and policies are adhered to.
- Customer Experience - Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.
KEY EXPERIENCE, SKILLS AND ATTRIBUTES
- 1 years experience working in a hands-on customer facing role - Essential
- Experience working as part of a large team - Essential
- Experience working in Food and Beverage - Essential
Skills
- Excellent communication skills: Verbal, Written and Listening.
- Prioritisation skills - the ability to plan work activities and to use time efficiently.
- Good Presentation Skills
- Good Time management and organisation skills
- Problem solving and decision-making skills (pragmatic)
- Strong Planning skills
Attributes
- Organised and enthusiastic with a can do attitude and attention to detail.
- Good ability to manage change
- Must be results driven
EDUCATIONAL BACKGROUND AND QUALIFICATIONS
Good GCSE educational standard (desirable). The post holder will be required to complete an Enhanced DBS Check to carry out the role.
Weekend FOH Team Member in Sunderland employer: Adventure
Adventure Leisure is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where teamwork and creativity thrive. Located in the heart of Norwich, our venue provides unique opportunities to engage with guests and enhance their experiences, all while enjoying competitive benefits and a supportive environment that values your contributions.
