At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences and drive venue success.
- Company: Adventure Leisure, a dynamic player in the UK entertainment scene.
- Benefits: Competitive pay, career growth, and a fun, inclusive work environment.
- Other info: Exciting opportunities for personal development in a fast-paced setting.
- Why this job: Join us to shape memorable moments and foster a positive team culture.
- Qualifications: Experience in people management and a passion for customer service.
About Adventure Leisure
Adventure Leisure isn't just another leisure operator; we're a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we're redefining fun for people of all ages, backgrounds, and abilities, creating experiences that genuinely bring everyone together. Guided by our Purpose, we're committed to delivering exceptional experiences across all our venues.
Our Values underpin everything we do:
- Fun: Bring energy, contribute to team happiness, and create unforgettable moments of delight.
- Ambition: Strive for continuous improvement, take the positives from every situation, and be prepared to play, even when we don't always win.
- Collaboration: Communicate openly and work inclusively across teams and functions.
- Trust: Foster safe environments, act responsibly, and believe in one another.
We're growing fast, powered by bold plans and a shared passion for creating memorable, inclusive, and accessible experiences. From crazy golf and electro darts to shuffleboard and pool, we're continually evolving to make our spaces welcoming, exciting, and inspiring for everyone.
The Role: Supervisor
As a Supervisor at Adventure Leisure, you'll play a vital role in shaping the energy, success, and overall performance of our venue. Working closely with the General Manager, you'll help deliver exceptional guest experiences, ensuring every visit is memorable and every interaction exceeds expectations. You'll confidently promote our retail, food, and beverage offerings, helping drive revenue while keeping the guest journey at the heart of everything you do.
Key Accountabilities:
- Strategic Leadership: Champion a positive organisational culture that prioritises team development, engagement, and continuous improvement. Stay informed about hospitality and leisure industry trends, identifying opportunities to improve performance, enhance the guest experience, and drive business growth.
- Operations: Build and maintain positive relationships with guests and team members through a visible, hands-on presence across the venue. Confidently open and close the venue independently, completing all required checklists and promptly reporting any issues, concerns, or hazards to maintain operational standards. Regularly review and improve standard operating procedures to enhance guest satisfaction, operational efficiency, revenue, and profitability. Support the achievement of a minimum 95% score in Food & Beverage and Health & Safety audits. Support the management team in maintaining and protecting all venue assets, stock, equipment, and resources. Assist in implementing and maintaining Health & Safety procedures in line with current legislation, ensuring they are clearly communicated, monitored, and regularly reviewed.
- People and Team Development: Lead and support team performance, recognising and rewarding high achievement while addressing underperformance through appropriate coaching and performance management. Maintain regular, relevant, and timely communication across the team to ensure a clear understanding of company objectives, expectations, and performance. Take an active role in recruitment, onboarding, and induction, supporting the wellbeing, engagement, and ongoing development of all team members.
- Financial Performance: Support the management team in achieving revenue, contribution, and key performance indicator (KPI) targets across all areas of the operation. Implement and monitor financial controls to protect business performance and minimise losses.
- Marketing: Ensure the venue's dedicated section of the BGL website remains accurate, relevant, and up to date.
- Customer Experience: Lead by example to ensure all team members consistently deliver exceptional customer service, creating memorable guest experiences and maximising customer satisfaction.
Key Experience, Skills and Attributes:
- Experience: At least one year of people management experience. Experience in a hands-on, customer-facing role. Previous keyholder experience. Experience conducting Health & Safety checks and inspections.
- Skills: Excellent verbal, written, and listening skills. The ability to organise workloads, manage competing demands, and use time effectively. Confidence in allocating tasks, setting clear expectations, and following up on delivery. Strong organisational skills, with the ability to manage deadlines and operational priorities. A pragmatic, solutions-focused approach to resolving challenges and making informed decisions.
- Personal Attributes: Organised, enthusiastic, and proactive, with a positive can-do attitude and strong attention to detail. Adaptable and confident in managing change within a fast-paced environment. Results-driven, with a strong focus on achieving targets and delivering high standards.
Educational Background and Qualifications:
- GCSEs or equivalent: A good standard of general education — Essential.
- First Aid at Work certification: Preferred.
- Full, valid driving licence: Essential.
Our Commitment to Inclusion:
At Adventure Leisure, we're committed to ensuring our recruitment process is accessible to everyone. We welcome applications from people of all backgrounds and are happy to provide reasonable adjustments throughout the recruitment process. If you require any adjustments or support, please speak with the hiring manager.
Ready to join the adventure? If you're passionate about people, love creating memorable experiences, and want to be part of a growing business where fun and ambition go hand in hand, we'd love to hear from you!
Supervisor/Duty Manager in Ponteland employer: Adventure
Adventure Leisure is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where teamwork and creativity thrive. Located in the heart of Norwich, our venue provides unique opportunities to engage with guests and enhance their experiences, all while enjoying competitive benefits and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor/Duty Manager in Ponteland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adventure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adventure
Don't be shy about reaching out to Adventure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor/Duty Manager in Ponteland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adventure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adventure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
