At a Glance
- Tasks: Deliver exceptional leisure experiences and ensure customer satisfaction at our Newcastle venue.
- Company: Adventure Leisure, a leading name in UK entertainment, focused on fun and inclusivity.
- Benefits: Flexible weekend hours, team camaraderie, and opportunities for growth in a vibrant environment.
- Other info: Be part of a fast-growing company with exciting career prospects.
- Why this job: Join a dynamic team and help create unforgettable moments for customers of all ages.
- Qualifications: Experience in customer service and food & beverage roles is essential.
The predicted salary is between 31500 - 38500 £ per year.
About the role
REPORTS TO: General Manager/ Assistant General Manager
LOCATION: Newcastle
KEY RELATIONSHIPS: General Manager, Assistant General Manager, Duty Manager and Team Leaders
ABOUT ADVENTURE LEISURE
Adventure Leisure isn't just another leisure operator; we are a powerhouse in the UK entertainment scene, driven by our Purpose: to create space to play and be together. With iconic brands like Mulligans and Bunkers, we are redefining fun for people of all ages, backgrounds and abilities, creating experiences that genuinely bring everyone together.
Guided by this Purpose, we focus on delivering exceptional experiences across all our venues. Our Values underpin everything we do:
- Fun, bringing energy, contribute to the happiness of the team and deliver unforgettable moments of delight.
- Ambition, constantly looking to improve, taking the positives from every situation and being prepared to play even if we don’t always win.
- Collaboration, communicate openly and work inclusively across teams and functions.
- Trust, fostering safe environments, acting responsibly and believing in each other.
We are growing fast, powered by bold plans and a shared passion for creating memorable, inclusive and accessible experiences. From crazy golf and electro darts to shuffleboards and pool. We're always evolving to make our spaces welcoming, exciting and inspiring for all, and we are only just getting started.
Join us for an exciting adventure at one of our venues, where play, connection and competition come to life!
ROLE OVERVIEW
Step into a dynamic role where you'll be at the heart of delivering an exceptional leisure experience! As a key member of the team at Adventure Leisure's Newcastle venue, you'll work closely with the General Manager to elevate every aspect of the venue, from thrilling activities to seamless operations ensuring customer expectations are consistently exceeded. With a keen focus on revenue growth, you'll unlock new opportunities through strategic upselling of retail products and an enticing food & beverage offering, making every visit an unforgettable experience for customers. Beyond the day-to-day, you'll play a vital role in shaping the long-term success of Adventure Leisure. Through unwavering determination and a commitment to excellence, you'll help position Newcastle Mulligans as the premier family-centric destination in the region.
KEY ACCOUNTABILITIES
- Operations - Maintain positive and effective relationships with customers and colleagues. Assist with the care and maintenance of all assets, inventory, and resources of the location.
- Course Marshall - Ensure customers are adhering to the course rules and regulations. Ensure that slow play/progress is kept to a minimum. Reinforce Health & Safety notices as required.
- Kitchen - Contribute to the preparation of all food for casual and function dining. Ensure adequacy of supplies at the cooking stations. Prepare ingredients that should be frequently available. Review all bookings for catered activities. Adhere to and maintain all Health, Safety & Hygiene rules and regulations WITHOUT EXCEPTION. Advise the duty manager of any items/ingredients to be ordered in a timely manner.
- People - Ensure personal compliance within the BGL Academy is 100% at all times. Maintain a strong network with fellow Adventure Leisure colleagues to support robust collaboration.
- Financial - Implement and monitor all financial controls and ensure personal responsibility for all cash handling. Complete month end procedures for retail in line with BGL company stock taking procedures. Adhere and monitor compliance of purchasing policies and procedures. Ensure all BGL procedures and policies are adhered to.
- Customer Experience - Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.
KEY EXPERIENCE, SKILLS AND ATTRIBUTES
- Experience - 1 years experience working in a hands-on customer facing role (Essential). Experience working as part of a large team (Essential). Experience working in Food and Beverage (Essential).
- Skills - Excellent communication skills: Verbal, Written and Listening. Prioritisation skills - the ability to plan work activities and to use time efficiently. Good Presentation Skills. Good Time management and organisation skills. Problem solving and decision-making skills (pragmatic). Strong Planning skills.
- Attributes - Organised and enthusiastic with a can-do attitude and attention to detail. Good ability to manage change. Must be results driven.
EDUCATIONAL BACKGROUND AND QUALIFICATIONS
Good GCSE educational standard (desirable). The post holder will be required to complete an Enhanced DBS Check to carry out the role.
Weekend FOH Team Member in London employer: Adventure
Adventure Leisure is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where teamwork and creativity thrive. Located in the heart of Norwich, our venue provides unique opportunities to engage with guests and enhance their experiences, all while enjoying competitive benefits and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend FOH Team Member in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Adventure and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Weekend FOH Team Member in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Adventure that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Adventure.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Adventure get a sense of who you are beyond your experience!
How to prepare for a job interview at Adventure
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Adventure and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
