At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences and drive venue success.
- Company: Adventure Leisure, a vibrant venue focused on fun and community engagement.
- Benefits: Competitive pay, career development, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join us to make a real impact in the leisure and hospitality industry.
- Qualifications: Previous management experience and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
About the role Join Adventure Leisure as our Assistant General Manager at Mulligans Norwich and play a key role in delivering outstanding guest experiences and supporting the overall success of the venue.
As Assistant General Manager, you will work closely with the General Manager to oversee the day-to-day operation of the business, ensuring exceptional standards across our leisure activities, food and beverage offering, customer service, and health and safety compliance.
You will be responsible for leading, coaching and developing a diverse team, creating a positive and inclusive working environment where colleagues can thrive and perform at their best.
The role combines operational leadership with commercial accountability, requiring you to monitor performance, drive revenue opportunities, control costs, and support the delivery of business objectives.
You will help shape the guest journey by maintaining high service standards, resolving customer concerns, implementing local marketing initiatives, and building strong connections within the local community to increase engagement and footfall.
Key Responsibilities Support the General Manager in the overall management and operation of the venue.
Lead, motivate and develop team members to deliver exceptional customer experiences.
Assist with recruitment, onboarding, training and performance management of staff.
Ensure all activities, food and beverage services operate smoothly and efficiently.
Monitor venue performance, helping to drive sales, profitability and achievement of business targets.
Maintain high standards of customer service, cleanliness, presentation and operational excellence.
Ensure compliance with all health and safety, food safety and company policies and procedures.
Handle customer feedback and resolve issues promptly and professionally.
Support stock management, ordering processes and cost controls across the venue.
Help plan and deliver local marketing initiatives, events and promotions to increase customer engagement and footfall.
Act as a duty manager, taking responsibility for the venue in the absence of the General Manager.
Foster a positive, inclusive and collaborative workplace culture where everyone can succeed.
About You We are looking for a motivated and hands-on leader who enjoys working in a fast-paced leisure, hospitality or entertainment environment.
You'll be passionate about developing people, delivering outstanding guest experiences and driving business performance.
If you have previous management or supervisory experience, thrive on creating memorable moments for guests, and are ready to take the next step in your career, we'd love to hear from you.
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Assistant General Manager employer: Adventure
Adventure Leisure is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where teamwork and creativity thrive. Located in the heart of Norwich, our venue provides unique opportunities to engage with guests and enhance their experiences, all while enjoying competitive benefits and a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adventure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adventure
Don't be shy about reaching out to Adventure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adventure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adventure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
