Supervisor - Stevenage in London

About Adventure Leisure

We are Adventure Leisure, a leading leisure operator across the UK with the established brands Mr Mulligans, Bunkers and Ninja Warrior. We are rapidly expanding and have ambitious plans to develop our current offering of crazy golf, electro darts, shuffleboards, pool, assault courses and additional leisure. Our values are People, Pride and Quality, and our mission is to provide memorable experiences for our guests.

Role Overview

To support the General Manager with overall responsibility for the delivery and development of all aspects of the Adventure Leisure location and to ensure that customer expectations are consistently met or exceeded. To maximise revenue through the upselling of retail products and food & beverage offering. To nurture, develop and retain the Adventure Leisure team members. To safeguard the long‑term success of the Adventure Leisure division for its stakeholders, the Supervisor will display determination and focus in guiding all the elements of Adventure Leisure to the highest level, ensuring that Stevenage is recognised as the premier family‑centric leisure destination of the surrounding area.

Key Accountabilities

• Strategic
  • Influence and positively manage the development of organisational culture, putting the team and their continued development and challenge at the forefront.
  • Keep abreast of changes in the hospitality/leisure market in which the location operates and use this knowledge to identify opportunities for all areas.
• Operations
  • Maintain positive and effective relationships with customers and team members through an active presence in the front areas.
  • Open and close the location without supervision, completing all mandatory and required checklists, reporting issues/concerns/hazards where necessary to ensure zero defects and maximum operational ability.
  • Review and develop standard operating procedures to enhance customer satisfaction while maximising revenue and profitability.
  • Contribute to achieving a minimum of 90% in the health and safety and food and beverage audit.
  • Assist management with care and maintenance of all assets, inventory and resources of the location.
  • Implement Health and Safety procedures that comply with up‑to‑date legislation, ensure they are clearly communicated, effectively monitored and regularly reviewed.
  • Prepare for, attend and contribute to departmental and organisational meetings as required.
  • Deputise for the General/Assistant General Manager as required.
• People
  • Ensure all team members are performing to their optimum ability, recognising and rewarding high and exceptional performance and managing under‑performers.
  • Provide regular, relevant and timely communication across the teams to ensure full understanding and transparency of company objectives and performance.
  • Take an active role in the recruitment and consistent induction of all staff members, taking overall responsibility for their welfare and development.
  • Ensure recruitment is completed ethically and legally. Job descriptions, expectations and goals are described at length. Comprehensive note taking at interview stage to reflect the candidate response.
  • Compliance with Right to Live & Work laws and references sought and confirmed.
  • Ensure direct reports receive a minimum monthly, regular completion of their Timeline and Employee Feedback Forms as required.
  • Provide performance support utilising the structure and process provided by the company.
  • Maintains a strong network with fellow Adventure Leisure Supervisors to support robust collaboration.
• Financial
  • Support management to achieve revenue and contribution targets and identified KPI's for each aspect of the operation.
  • Implement and monitor all financial controls.
  • Complete month end procedures for retail in line with BGL company stock‑taking procedures.
  • Adhere and monitor compliance of purchasing policies and procedures.
  • Ensure all BGL procedures and policies are adhered to.
• Marketing
  • Ensure the location section of the BGL website is maintained and up to date.
• Customer Experience
  • Ensure all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

Key Experience, Skills and Attributes

• Experience
  • 1 year’s people management experience – essential.
  • Experience working in a hands‑on customer‑facing role – essential.
  • Key holder experience – essential.
  • Health and safety experience (carrying out checks) – essential.
• Skills
  • Excellent communication skills: verbal, written and listening.
  • Prioritisation skills – the ability to plan work activities and to use time efficiently.
  • Good delegation skills.
  • Good presentation skills.
  • Good time management and organisational skills.
  • Problem‑solving and decision‑making skills (pragmatic).
  • Strong planning skills.
  • Coaching and development skills.
• Attributes
  • Organised and enthusiastic with a "can do" attitude and attention to detail.
  • Good ability to manage change.
  • Must be results driven.