At a Glance
- Tasks: Drive bookings, grow revenue, and lead a dynamic team at our exciting leisure venue.
- Company: Adventure Leisure, a leading UK leisure operator with a focus on fun experiences.
- Benefits: Competitive salary, annual bonus scheme, and opportunities for career growth.
- Other info: Join a vibrant team in a fast-paced environment with plenty of opportunities to shine.
- Why this job: Be part of creating memorable experiences and making our venue the top family destination.
- Qualifications: Experience in management, sales, and a passion for customer service.
The predicted salary is between 35100 - 42900 £ per year.
Drive bookings, grow revenue and lead the team at Adventure Leisure’s Norwich venue, helping make it the area’s premier family leisure destination.
Adventure Leisure is a leading UK leisure operator behind Mr Mulligans, Bunkers and Ninja Warrior. We are expanding our offer of crazy golf, electro darts, shuffleboards, pool, assault courses and more. Our values are People, Pride and Quality, and our mission is to create memorable experiences for every guest.
We are looking for an Assistant General Manager to take responsibility for the delivery and development of our Norwich venue. You will drive commercial performance, consistently meet or exceed customer expectations, develop and retain the team, and help secure the long-term success of the Adventure Leisure division.
What you’ll do
- Grow revenue and manage promotions: Review bookings, customer usage and daily utilisation to check rates, protect price integrity and spot demand opportunities. Increase retail and food and beverage sales through upselling. Set up and track EPOS promotions, monthly offers, weekly upsells, bounce backs and replay strategies, with accurate monitoring and staff training.
- Drive sales and marketing: Build a sales and marketing culture within the team. Help create offline marketing and campaigns for target markets, maintain the customer database in line with data protection law, and analyse and report results to identify improvements.
- Manage budgets and costs: Communicate the business plan and lead the team towards budgeted goals. Match staffing levels and rotas to demand and budget, manage the cost of sales ratio to budget or lower, complete financial reports and budgets, and maintain accounting and files for adventure golf, food and beverage and retail.
- Lead food, drink, retail and guest service: Oversee the licensed bar, catering department, kitchen and snack bar. Meet quality, quantity and customer satisfaction goals, ensure full food hygiene compliance, and purchase supplies.
Assistant General Manager in Norwich employer: Adventure Leisure Careers
Adventure Leisure is an exceptional employer, offering a vibrant work culture at Mulligans Guildford, where team collaboration and personal growth are at the forefront. With a commitment to employee development and a focus on creating memorable experiences for both staff and guests, this role provides a unique opportunity to thrive in a dynamic environment while being part of a leading leisure business that values fun, ambition, and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Norwich
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adventure Leisure Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adventure Leisure Careers
Don't be shy about reaching out to Adventure Leisure Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Norwich
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adventure Leisure Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adventure Leisure Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
