At a Glance
- Tasks: Lead a dynamic team and drive performance at Mulligans Guildford.
- Company: Join Adventure Leisure, a top UK leisure business with nearly 100 years of experience.
- Benefits: Competitive salary, career growth, and a fun, collaborative work environment.
- Other info: Exciting opportunity to work in a vibrant entertainment and hospitality setting.
- Why this job: Make a real impact in a flagship venue while building your career.
- Qualifications: Two years' management experience and strong leadership skills required.
The predicted salary is between 38235 - 38235 £ per year.
Ready to make your mark at Adventure Leisure’s flagship venue? Lead a brilliant team, drive performance and keep Mulligans Guildford at the top of its game.
About Us
Mulligans is part of Adventure Leisure, which sits within the Burhill Group (BGL) – one of the UK's leading leisure businesses with nearly 100 years of experience operating golf, leisure and hospitality venues across the UK. The Burhill Group brings its businesses together through a shared purpose: “To create exceptional spaces to play and be together.” Mulligans Guildford is Adventure Leisure's flagship venue, setting the benchmark for innovation, guest experience and operational excellence across the business. This is more than just a management role; it's an opportunity to play a key part in one of our most important venues while building your career with a growing business that invests in its people.
Adventure Leisure’s culture is shaped by four values:
- Fun: Bringing energy and creating memorable moments.
- Ambition: Continually looking to improve and learn.
- Collaboration: Communicating openly and working as one team.
- Trust: Acting responsibly, keeping promises and believing in each other.
The Role
Working closely with the General Manager, the Assistant General Manager will help lead the commercial, operational and people performance of Mulligans Guildford. You will keep the venue running smoothly, drive revenue and maintain high standards across games, food, drink, retail and customer service. You will also recruit, coach and motivate the team, creating an inclusive environment where employees feel supported and guests receive an exceptional experience. This is a varied, hands-on management role for someone who enjoys leading from the front and wants to make a visible impact within a busy entertainment and hospitality venue.
Key Responsibilities
- Support the General Manager with the venue’s day-to-day operational, commercial and people performance.
- Maximise revenue by reviewing bookings, pricing and utilisation, managing EPOS promotions and driving upselling, repeat visits and targeted offers.
- Develop the venue’s sales and marketing culture, maintain customer data in line with legislation and support campaigns for key audiences.
- Manage staffing, rotas, budgets, financial reporting and departmental records in line with business demand and agreed targets.
- Oversee food, beverage, catering and retail operations, including hygiene compliance, purchasing, cost control and service standards.
- Maintain an excellent guest experience by monitoring performance, resolving feedback and ensuring the team consistently meets company standards.
- Lead recruitment, induction, training, coaching and appraisals while communicating the business plan and embedding Adventure Leisure’s values.
- Maintain a safe, high-quality venue through daily course inspections, health and safety checks, routine repairs and coordination with suppliers and contractors.
- Build positive relationships within the local community and comply with all company, HR and health and safety procedures.
Skills and Experience
To be considered for this role, you will need:
- At least two years’ experience as a Duty Manager or Deputy Manager.
- Operational site management experience within a customer-focused environment.
- Strong leadership, people-management, coaching and delegation skills.
- Excellent verbal, written and listening skills.
- Strong organisation, planning, prioritisation and time-management abilities.
- A practical approach to problem-solving, decision-making and managing change.
- A results-driven attitude, good presentation skills and excellent attention to detail.
- A good standard of education, including GCSEs or equivalent.
- A full driving licence.
P&L management and sales and marketing experience would be advantageous. A Personal Licence and First Aid at Work qualification are also preferred.
How to Apply
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. Adventure Leisure is committed to ensuring its recruitment process is accessible to everyone. Reasonable adjustments can be provided throughout the recruitment process; please speak with the hiring manager about any requirements. Applicants must be authorised to work in the UK. No agencies, please.
Other Suitable Skills and Experience May Include: Assistant General Manager, Deputy General Manager, Venue Manager, Leisure Manager, Hospitality Manager, Food and Beverage Manager, Entertainment Venue Manager, Operations Manager, Duty Manager, Store Manager, Retail Manager or Bar Manager.
Assistant General Manager in Guildford employer: Adventure Leisure Careers
Adventure Leisure is an exceptional employer, offering a vibrant work culture at Mulligans Guildford, where team collaboration and personal growth are at the forefront. With a commitment to employee development and a focus on creating memorable experiences for both staff and guests, this role provides a unique opportunity to thrive in a dynamic environment while being part of a leading leisure business that values fun, ambition, and trust.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Guildford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Adventure Leisure Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Adventure Leisure Careers
Don't be shy about reaching out to Adventure Leisure Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Guildford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Adventure Leisure Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Adventure Leisure Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
