At a Glance
- Tasks: Greet patients, schedule appointments, and manage patient information with a friendly approach.
- Company: Join Adventist HealthCare, a leading provider of compassionate care in Maryland for over a century.
- Benefits: Enjoy flexible shifts, medical coverage, paid time off, and tuition reimbursement.
- Other info: Full-time role with a day shift schedule, Monday to Friday.
- Why this job: Make a real difference in people's lives while working in a supportive, faith-based environment.
- Qualifications: High school diploma required; customer service experience in healthcare preferred.
Join to apply for the Patient Service Specialist, Day Shift, Imaging Services role at Adventist HealthCare
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Join to apply for the Patient Service Specialist, Day Shift, Imaging Services role at Adventist HealthCare
Outpatient Imaging - Blackwell
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.
Adventist HealthCare seeks to hire an experienced Patient Services Specialist who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.
As a Patient Services Specialist you will:
- Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
- Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
- Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
- Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
- Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
- Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
- Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
- Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
- Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
- Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
- Print and reviews daily scheduling reports; distributes as appropriate.
- Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
- Review reports to ensure charge has been entered for each appointment.
- High School Diploma, or Two years college degree is preferred.
- Three years’ experience in providing customer services is necessary.
- Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
- Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
- Familiarity with Medical insurance and medical terminology is necessary.
- Typing skill of 30 wpm is necessary.
- Knowledge of IDX patient scheduling/ registration systems is preferred.
- 2 years of office management experience, preferably in physician office and/or ambulatory care setting
Monday- Friday 8:30am- 5:00pm
Pay Range:
$18.71 - $25.65
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Non-Exempt)
At Adventist HealthCare our job is to care for you.
We do this by offering:
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
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#J-18808-LjbffrPatient Service Specialist, Day Shift, Imaging Services in East Grinstead employer: Adventist HealthCare
Adventist HealthCare is an exceptional employer that prioritises work-life balance and offers a supportive environment for its employees. With comprehensive benefits including medical coverage, paid time off, and tuition reimbursement, the organisation fosters professional growth and development while maintaining a mission-driven culture focused on compassionate care. Located in Montgomery County, Maryland, Adventist HealthCare stands out as a leading healthcare provider, making it an ideal place for those looking to make a meaningful impact in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Service Specialist, Day Shift, Imaging Services in East Grinstead
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Adventist HealthCare.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Adventist HealthCare.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Adventist HealthCare, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Service Specialist, Day Shift, Imaging Services in East Grinstead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Adventist HealthCare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Adventist HealthCare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Adventist HealthCare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Adventist HealthCare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Adventist HealthCare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Adventist HealthCare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
