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- Tasks: Greet patients, schedule appointments, and manage patient information with a friendly approach.
- Company: Join Adventist HealthCare, a leading provider of compassionate care in Maryland for over a century.
- Benefits: Enjoy flexible shifts, medical coverage, paid time off, and tuition reimbursement.
- Why this job: Make a real difference in people's lives while working in a supportive, faith-based environment.
- Qualifications: High school diploma required; customer service experience in healthcare preferred.
- Other info: Full-time role with a day shift schedule, Monday to Friday.
Join to apply for the Patient Service Specialist, Day Shift, Imaging Services role at Adventist HealthCare
1 month ago Be among the first 25 applicants
Join to apply for the Patient Service Specialist, Day Shift, Imaging Services role at Adventist HealthCare
Outpatient Imaging – Blackwell
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.
Adventist HealthCare seeks to hire an experienced Patient Services Specialist who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing.
As a Patient Services Specialist you will:
- Greet and directs patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
- Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
- Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
- Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
- Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
- Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
- Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
- Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
- Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
- Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
- Print and reviews daily scheduling reports; distributes as appropriate.
- Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
- Review reports to ensure charge has been entered for each appointment.
Qualified candidates will possess:
- High School Diploma, or Two years college degree is preferred.
- Three years’ experience in providing customer services is necessary.
- Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
- Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
- Familiarity with Medical insurance and medical terminology is necessary.
- Typing skill of 30 wpm is necessary.
- Knowledge of IDX patient scheduling/ registration systems is preferred.
- 2 years of office management experience, preferably in physician office and/or ambulatory care setting
Work Schedule:
Monday- Friday 8:30am- 5:00pm
Pay Range:
$18.71 – $25.65
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Non-Exempt)
At Adventist HealthCare our job is to care for you.
We do this by offering:
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\”Nicotine products\” include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
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Hospitals and Health Care and Mental Health Care
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Patient Service Specialist, Day Shift, Imaging Services employer: Adventist HealthCare
Contact Detail:
Adventist HealthCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Specialist, Day Shift, Imaging Services
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, such as IDX patient scheduling. If you have experience with similar systems, be ready to discuss how that knowledge can transfer to this role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've effectively handled patient inquiries or resolved issues in previous roles. This will demonstrate your ability to excel in a patient-facing position.
✨Tip Number 3
Research Adventist HealthCare's mission and values. Be prepared to articulate how your personal values align with theirs, especially regarding their commitment to compassionate care and community service.
✨Tip Number 4
Network with current or former employees of Adventist HealthCare if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Patient Service Specialist, Day Shift, Imaging Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and patient scheduling. Use keywords from the job description to demonstrate that you meet the qualifications Adventist HealthCare is looking for.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for patient care and your understanding of the role. Mention specific experiences that showcase your customer service skills and familiarity with medical terminology.
Highlight Relevant Skills: In your application, emphasise your experience with computerized scheduling systems and any knowledge of medical insurance. This will show that you are well-prepared for the responsibilities of the Patient Service Specialist role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a healthcare setting.
How to prepare for a job interview at Adventist HealthCare
✨Showcase Your Customer Service Skills
As a Patient Service Specialist, you'll be interacting with patients regularly. Highlight your previous customer service experience and provide examples of how you've effectively handled difficult situations or provided exceptional service.
✨Familiarise Yourself with Medical Terminology
Understanding medical terminology is crucial for this role. Brush up on common terms related to imaging services and patient care, as this will demonstrate your preparedness and ability to communicate effectively with both patients and healthcare professionals.
✨Practice Using Scheduling Systems
Since the job involves using a computerized scheduling system, it’s beneficial to familiarise yourself with similar software. If possible, practice navigating through scheduling tasks to show your comfort with technology during the interview.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the team dynamics, daily responsibilities, and how success is measured in the role. This shows that you are proactive and genuinely interested in contributing to the organisation.
