At a Glance
- Tasks: Support clients with onboarding and ensure their success using our AI-driven platform.
- Company: Join AdVelocity, a cutting-edge AI platform transforming business operations.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Dynamic team environment in Lutterworth with a focus on continuous improvement.
- Why this job: Make a real impact by helping clients maximise their use of innovative technology.
- Qualifications: Strong communication skills and a passion for customer success are essential.
The predicted salary is between 30000 - 40000 £ per year.
AdVelocity is an AI-driven platform that helps businesses turn data, operations, and customer conversations into clear, actionable intelligence. The company unifies telephone AI for call intelligence, end-to-end attribution for tracking user journeys, BusinessGPT for organization-wide insights, and AI automation to streamline workflows. By connecting people, processes, and tools, AdVelocity enables faster, more informed decisions and more efficient operations. Organizations partner with AdVelocity to drive measurable growth with AI solutions that integrate into their existing business environments and support data-backed decision-making.
As a full-time Client Operations & Customer Success Coordinator based on-site in Lutterworth, you will support clients throughout their lifecycle to ensure smooth onboarding, adoption, and ongoing satisfaction with AdVelocity's platform. You will manage day-to-day client communications, respond to inquiries, and coordinate issue resolution by working closely with internal teams such as product, support, and sales. You will monitor account health, track usage and performance metrics, and proactively identify opportunities to improve client outcomes. In this role, you will document processes, maintain accurate records in CRM and internal systems, and assist with reporting and insights that help clients get maximum value from telephone AI, attribution, BusinessGPT, and automation features. You will also contribute to continuous improvement of client operations by suggesting process enhancements, participating in team meetings, and supporting special projects as needed.
Qualifications
- Strong customer-facing skills, including Customer Support, Customer Service, and Customer Satisfaction focus, with a commitment to building long-term client relationships.
- Effective Communication skills, both written and verbal, with the ability to explain technical concepts in clear, accessible language.
- Solid Analytical Skills with experience using data, dashboards, or reports to identify trends, issues, and opportunities for clients.
- Experience coordinating workflows across teams or departments, with strong organizational skills and attention to detail.
- Comfort working with SaaS or technology platforms; prior experience in AI, data, or marketing technology is an advantage.
- Proactive problem-solving approach, with the ability to prioritize tasks and manage multiple client requests in a fast-paced environment.
- Ability to work on-site in Lutterworth on a full-time basis and collaborate effectively in a team-oriented environment.
- Relevant experience in client operations, account coordination, customer success, or a related field; post-secondary education in business, communications, or a similar discipline is beneficial.
Client Operations & Customer Success Coordinator in Lutterworth employer: AdVelocity
AdVelocity is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive meaningful change through AI-driven solutions. Located in Lutterworth, the company offers a supportive environment with ample opportunities for professional growth, continuous learning, and the chance to make a significant impact on client success. With a focus on employee well-being and development, AdVelocity stands out as a place where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations & Customer Success Coordinator in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills effectively.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows your appreciation and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Client Operations & Customer Success Coordinator in Lutterworth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Operations & Customer Success Coordinator role. Highlight your customer-facing skills and any relevant experience with SaaS or AI platforms. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since effective communication is key in this role, use clear and concise language in your application. We love seeing candidates who can explain technical concepts simply, so don’t hesitate to showcase this skill in your writing.
Highlight Your Analytical Abilities:Demonstrate your solid analytical skills by mentioning any experience you have with data, dashboards, or reports. We’re looking for someone who can identify trends and opportunities, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at AdVelocity!
How to prepare for a job interview at AdVelocity
✨Know the Company Inside Out
Before your interview, take some time to really understand AdVelocity's platform and how it helps businesses. Familiarise yourself with their AI-driven solutions and think about how you can contribute to client success. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Skills
Since the role focuses on client operations and customer success, be ready to share specific examples of how you've built long-term relationships with clients in the past. Highlight your communication skills and any experience you have in resolving client issues or improving satisfaction.
✨Demonstrate Analytical Thinking
Prepare to discuss how you've used data to identify trends or solve problems in previous roles. Bring examples of reports or dashboards you've worked with, and be ready to explain how you can leverage these skills to enhance client outcomes at AdVelocity.
✨Be Ready for Team Collaboration Questions
Since this role involves coordinating with various internal teams, think about times when you've successfully collaborated across departments. Be prepared to discuss your organisational skills and how you manage multiple tasks while keeping everyone informed and engaged.
