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- Tasks: Manage calls and support customers with unpaid court fines on weekends.
- Company: Advantis, a leading debt collection agency with a people-focused culture.
- Benefits: Bonus eligibility, up to 35 days holiday, pension scheme, and wellbeing support.
- Why this job: Make a real difference by helping others while working in a supportive environment.
- Qualifications: Confident communicator; customer service experience is a plus but not essential.
- Other info: Flexible weekend hours with full training and ongoing coaching provided.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a weekend-only HMCTS Agent to support our contact centre operation. You will manage inbound and outbound calls, providing professional guidance to customers regarding unpaid court fines. This includes helping customers understand their options, setting up payment arrangements, and resolving queries in a fair and supportive way. Full induction training and ongoing coaching will be provided.
Shift Pattern:
- Saturday: 8:00am - 7:00pm (10 hours, with 1 hour unpaid break)
- Sunday: 10:00am - 1:00pm (3 hours)
Applicants must be able to commit to both days. You’ll be a confident communicator with a calm, resilient approach and a genuine desire to help others. Previous customer service experience is advantageous but not required.
Advantis is a leading debt collection agency working with large UK clients, including His Majesty’s Courts and Tribunals Service. We are based in the Minton Hollins building in Stoke‑on‑Trent and are proud of our people‑focused culture. You’ll receive bonus eligibility, pro rata holiday entitlement (up to 35 days including bank holidays), pension scheme, life insurance, employee assistance programme, wellbeing support, free onsite parking, and a supportive working environment.
HMCTS Collections Agent - Weekend Only in Stoke-on-Trent employer: Advantis Credit
Contact Detail:
Advantis Credit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HMCTS Collections Agent - Weekend Only in Stoke-on-Trent
✨Tip Number 1
Make sure you know the ins and outs of the HMCTS role. Brush up on your knowledge about court fines and payment options so you can chat confidently during interviews. We want to see that you’re genuinely interested in helping customers!
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, it’s crucial to sound calm and supportive. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Don’t forget to showcase your resilience! Think of examples from past experiences where you’ve handled tough situations. We love to see how you’ve kept your cool under pressure and helped others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace HMCTS Collections Agent - Weekend Only in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let us know why you’re keen to support customers with their court fines. Share any experiences where you've helped others, as this will show your genuine desire to make a difference.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Avoid jargon and keep your sentences clear to showcase your confident communication skills.
Highlight Relevant Experience: Even if you don’t have direct experience in debt collection, any customer service roles can be relevant. Tell us about your previous jobs or situations where you’ve dealt with customers, especially if you’ve resolved queries or provided guidance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Advantis Credit
✨Know the Role Inside Out
Make sure you understand what being an HMCTS Collections Agent involves. Familiarise yourself with the responsibilities, especially managing calls and providing guidance on unpaid court fines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Collections Agent, you'll need to communicate clearly and calmly. Practice articulating your thoughts and responses. You might even want to role-play common scenarios with a friend to demonstrate how you'd handle customer queries effectively during the interview.
✨Demonstrate Empathy and Support
Since the role involves helping customers with sensitive issues, be prepared to discuss how you would approach difficult conversations. Share examples from past experiences where you've shown empathy and support, even if they’re not directly related to customer service.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, training processes, or what success looks like in this role. This shows that you’re engaged and serious about finding the right fit for both you and the company.