At a Glance
- Tasks: Support customers with payment plans and resolve enquiries in a friendly, professional manner.
- Company: Join Advantis, a leading debt collection agency in a historic building.
- Benefits: Enjoy up to 35 days' holiday, gym contributions, and a supportive work environment.
- Other info: Full training provided with ongoing support and opportunities for career growth.
- Why this job: Make a real difference by helping people while developing your communication skills.
- Qualifications: Strong listening skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for motivated, resilient and people-focused individuals to join our growing contact centre team as HMCTS Agents. Acting on behalf of His Majesty's Courts and Tribunals Service, you will handle a mix of inbound and outbound calls, providing clear, professional and supportive guidance to customers. Your role will involve helping people understand their accounts, supporting them to make payments, setting up realistic and bespoke payment plans, and resolving more complex enquiries. This is a role where empathy and confidence go hand in hand. You'll need to be comfortable having sometimes challenging conversations, while always aiming to achieve a fair and appropriate outcome for both the customer and our client. Full induction training is provided, along with ongoing coaching and support, so you'll be fully equipped to succeed in the role.
Shift Pattern:
- Full Time - 38.5 hours per week (rotational shifts)
- Week 1: Monday to Friday, 8:00am - 4:30pm (plus 1 additional hour on Monday or Friday)
- Week 2: Monday to Friday, 11:30am - 8:00pm (plus 1 additional hour on Monday or Friday)
What You'll Need to Succeed:
- You’ll enjoy helping others and take pride in delivering a high standard of service.
- You’ll be a confident communicator with strong listening skills, able to balance compassion with assertiveness.
- A positive attitude, resilience, and self‑motivation are key, along with the drive to meet and exceed performance targets.
- Previous customer service experience is beneficial but not essential.
What You'll Get in Return:
- Alongside your salary and bonus scheme, you’ll have access to a wide range of benefits, including up to 35 days' holiday (including bank holidays, pro rata for part-time roles), gym membership contribution, life insurance, pension scheme, employee assistance programme, enhanced family leave policies, mental health first aiders, free onsite parking, casual dress, and a supportive, inclusive working environment.
- You’ll also benefit from ongoing development, recognition schemes, and regular team events.
HMCTS Collections Agent in Stoke-on-Trent employer: Advantis Credit
Advantis is an exceptional employer, offering a supportive and inclusive work environment in the heart of Stoke-on-Trent. With a strong focus on employee development, you will benefit from comprehensive training, ongoing coaching, and a generous benefits package that includes up to 35 days' holiday, gym membership contributions, and enhanced family leave policies. Join our dedicated team where your empathy and communication skills will be valued, and enjoy regular team events that foster a positive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land HMCTS Collections Agent in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Advantis Credit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Advantis Credit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace HMCTS Collections Agent in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Advantis Credit:Your cover letter is your chance to shine! Tell us why you want to work at Advantis Credit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Advantis Credit!
How to prepare for a job interview at Advantis Credit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
