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For Companies At a Glance
- Tasks: Help customers regain control of their finances through effective communication and tailored repayment plans.
- Company: Advantis Credit, a supportive and collaborative workplace with growth opportunities.
- Benefits: Competitive salary, performance bonuses, up to 35 days holiday, and gym membership contributions.
- Why this job: Make a real difference in people's lives while developing valuable skills in negotiation and customer care.
- Qualifications: Confident communicator with problem-solving skills and resilience in a target-driven environment.
- Other info: Join a team where many leaders started in Collections, offering excellent career progression.
The predicted salary is between 25225 - 25225 £ per year.
At Advantis Credit, our Collections Advisors are the driving force behind our success. You'll be the first point of contact for customers, helping to remove the stigma around debt and guiding people towards practical solutions. With most of our 250 colleagues working in Collections, this is the heart of our business.
Your Responsibilities
- Manage inbound and outbound calls, working with customers to resolve overdue accounts
- Build trust quickly and create tailored repayment plans that suit individual needs
- Use strong communication and negotiation skills to achieve fair outcomes
- Strive for first-call resolution while maintaining quality service
- Escalate complex issues to specialist teams when necessary
- Make a real difference by helping customers regain control of their finances
- Join a supportive, collaborative team with opportunities to progress
- Gain transferable skills in negotiation, resilience, and customer care
- Many of our leaders started in Collections - your career can grow here
Desired Qualities
- Confident communicator who enjoys problem-solving
- Empathetic and understanding of different life circumstances
- Resilient and motivated in a target-driven environment
- Organised and accurate in record-keeping
- Able to turn challenges into positive results
Salary, Benefits & Work Hours
- Salary: £25,225 per year plus performance bonus
- Rotating shifts for work-life balance:
- Week A: Mon-Fri, 08:00-16:30
- Week B: Mon-Fri, 10:30-19:00
- One Saturday in four: 09:00-13:00
Ready to start your journey? Apply now to join our January intake and take the first step towards a rewarding career.
Collections Agent in Stoke-on-Trent employer: Advantis Credit
Contact Detail:
Advantis Credit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Advantis Credit. Understand their values and how they help customers. This will show you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your communication skills! As a Collections Agent, you'll need to build trust quickly. Role-play with a friend or family member to get comfortable with handling different customer scenarios and objections.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenge into a positive outcome. This will highlight your resilience and ability to adapt in a target-driven environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our supportive and collaborative team right from the start.
We think you need these skills to ace Collections Agent in Stoke-on-Trent
Some tips for your application 🫡
Show Your Communication Skills: As a Collections Agent, strong communication is key. Make sure your application reflects your ability to connect with people. Use clear and concise language, and don’t shy away from showcasing any relevant experience in customer service or negotiation.
Tailor Your Application: We want to see how you fit into our team! Take the time to customise your CV and cover letter to highlight your problem-solving skills and empathy. Mention specific examples of how you've helped others in challenging situations – it’ll make you stand out!
Be Honest About Your Experience: Don’t worry if you haven’t worked in collections before. We value resilience and motivation just as much as experience. Be upfront about your background and how your skills can translate into this role. Authenticity goes a long way!
Apply Through Our Website: Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Advantis Credit
✨Know Your Stuff
Before the interview, make sure you understand what a Collections Agent does. Familiarise yourself with the responsibilities listed in the job description, like managing calls and creating repayment plans. This will help you speak confidently about how your skills align with their needs.
✨Show Empathy
Since the role involves helping customers with sensitive financial issues, it’s crucial to demonstrate empathy during your interview. Share examples from your past experiences where you’ve successfully navigated difficult conversations or helped someone in need. This will show that you can connect with customers on a personal level.
✨Practice Your Communication Skills
Strong communication is key for a Collections Agent. During the interview, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your negotiation skills and ensure you can handle questions smoothly.
✨Be Resilient and Positive
The interviewers will be looking for candidates who can thrive in a target-driven environment. Be prepared to discuss how you handle challenges and setbacks. Share stories that highlight your resilience and ability to turn obstacles into positive outcomes, as this aligns perfectly with the qualities they desire.