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- Tasks: Support customers with debt guidance through inbound and outbound calls.
- Company: Join Advantis, a top-rated debt collection agency in Stoke-on-Trent.
- Benefits: Enjoy up to 35 days holiday, gym contributions, and a bonus scheme.
- Why this job: Make a real difference while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible part-time hours with ongoing training and support.
Overview
Advantis is a leading debt collection agency located in the iconic Minton Hollins grade 2 listed building in the heart of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 250 people across our teams who are full of energy, care deeply about the work they do and have fun doing it; making us a great place to work (and we’re not just saying that – we’ve been officially certified as such for the last three years!).
Location – Stoke-on-Trent
Role and Schedule
We are looking for 2 x HMCTS Agents that can commit to 20 hours per week.
Shift Pattern Availabilities:
- Shift 1 – 10am – 2pm: Tuesday – Saturday (20 hours per week)
- Shift 2 – 12pm – 8pm Friday (1 hour break), 8am – 7pm Saturday (1 hour break), 10am – 1pm Sunday (20 hours per week)
The Role
We are looking for exceptional and motivated personalities to join our growing contact centre. As a part time HMCTS agent you will take pride in acting on behalf of His Majesty’s Courts and Tribunal Services. Through both inbound and outbound calls you will provide professional support, providing debt guidance to our customers and always ensuring you find the best and fair solution for them. This will include helping customers to pay their accounts in full, navigate payment plans that are bespoke to the individual, and to resolve complex enquiries.
Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.
To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.
Skills and Qualifications
- You pride yourself on helping others
- Expert listening and effective communication skills
- You can strike the balance between being both assertive and compassionate
- A positive and friendly attitude – there’s no challenge we can’t tackle together!
- Self-motivation and a drive to reach (and exceed) targets
- Proven customer service experience would be an advantage
Benefits
- Bonus scheme
- Up to 35 days holiday (including bank holidays) (pro rate for part time workers)
- Gym membership contribution
- Paid time off to volunteer at a charity of your choice – 2 days a year
- Company Life Insurance
- Employee Assistant Programme – 24/7 access to experienced counsellors
- On site mental health first aiders
- Free access to dentists-on-demand
- Long service awards
- Enhanced family leave policies
- Pension scheme
- Employee awards, incentives, and events
- Free onsite parking
- Corporate football team
- Free tea and coffee
- Free annual eye tests and contribution to prescription glasses
- Casual dress
- Accessible location (only a short walk from Stoke City Centre and Stoke train station)
- Refer a friend scheme
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HMCTS Agent (Part Time) employer: Advantis Credit Ltd
Contact Detail:
Advantis Credit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HMCTS Agent (Part Time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Advantis' social media and website. Understanding their vibe will help you connect better during the chat.
✨Tip Number 2
Practice your active listening skills. During the interview, show that you can listen and respond thoughtfully. This is key for a role like HMCTS Agent where communication is everything!
✨Tip Number 3
Be ready to share examples of how you've helped customers in the past. Think of specific situations where you’ve shown compassion and problem-solving skills – this will really impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace HMCTS Agent (Part Time)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our vibrant team.
Tailor Your Application: Make sure to tailor your application to the HMCTS Agent role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Advantis Credit Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the HMCTS Agent role. Familiarise yourself with the responsibilities, especially around customer service and debt guidance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a HMCTS Agent, effective communication is key. During the interview, demonstrate your listening skills and ability to articulate your thoughts clearly. You might even want to prepare examples of how you've successfully navigated difficult conversations in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of specific situations where you had to balance assertiveness with compassion, and be ready to discuss how you achieved positive outcomes for customers.
✨Bring Your Positive Attitude
Advantis values a friendly and upbeat approach, so let your personality shine through! Share your passion for helping others and how you maintain motivation in challenging situations. A positive attitude can set you apart from other candidates.