At a Glance
- Tasks: Manage key client accounts and build strong relationships with stakeholders.
- Company: Join Advantis, a Great Place to Work Certified company focused on people and performance.
- Benefits: Generous holiday allowance, gym contribution, paid volunteering days, and more.
- Other info: Enjoy a hybrid work environment with opportunities for continuous improvement.
- Why this job: Make a real impact by improving client services and driving account growth.
- Qualifications: Strong relationship management skills and experience in outsourced services.
The predicted salary is between 40000 - 50000 € per year.
At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow. This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.
What you’ll do:
- Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders.
- Lead regular client meetings (operational reviews, service performance discussions, strategic account planning).
- Oversee performance against SLA/KPIs and manage risk proactively.
- Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans).
- Coordinate internal stakeholders to deliver client requirements, projects and service changes.
- Support M/QBRs, governance packs, audits, due diligence and information requests.
- Identify opportunities for service improvement, innovation and sustainable account growth.
What we’re looking for:
- Strong relationship management skills (comfortable with senior stakeholders).
- Experience in outsourced services, contact centre and/or regulated environments.
- Confident working with contracts, governance, SLA/KPI frameworks and performance insight.
- Strong written and verbal communication (including presenting insight clearly).
- Analytical mindset – able to interpret MI and translate it into practical actions.
- Organised and proactive with a commercial, improvement-focused approach.
Why Advantis?
We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance, where collaboration is real and continuous improvement is part of how we operate.
What we offer:
- Generous holiday allowance that increases with service.
- £20/month gym contribution.
- 2 paid volunteering days per year.
- Employee Assistance Programme (EAP).
- Free annual eye tests + contribution towards glasses.
- Employee referral scheme.
- Option to buy/sell holiday (subject to policy).
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed. DBS clearance and credit checks apply.
Key Client Services Manager in Stoke-on-Trent employer: Advantis Credit Limited
At Advantis, we pride ourselves on being a Great Place to Work, fostering a culture of collaboration, continuous improvement, and genuine care for our employees. As a Key Client Services Manager, you will enjoy a generous holiday allowance, a monthly gym contribution, and opportunities for personal growth through volunteering and employee assistance programmes. Our hybrid working model ensures flexibility while maintaining strong connections with your team and clients, making Advantis an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Key Client Services Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Client Services Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client partnerships and think about how you can contribute to strengthening those relationships. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your communication skills! Since this role involves working with senior stakeholders, being able to present insights clearly is key. Grab a friend or family member and run through some mock presentations to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us at Advantis. Plus, it shows you’re proactive and keen to be part of our culture of collaboration and continuous improvement.
We think you need these skills to ace Key Client Services Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Client Services Manager role. Highlight your experience in relationship management and any relevant achievements that align with our values at Advantis.
Showcase Your Communication Skills:Since strong written and verbal communication is key, ensure your application reflects this. Use clear, concise language and structure your documents well to demonstrate your ability to present insights effectively.
Highlight Your Analytical Mindset:We love candidates who can interpret data and turn it into actionable insights. Include examples of how you've used analytics in past roles to improve service performance or drive growth.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people in our team!
How to prepare for a job interview at Advantis Credit Limited
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding Advantis' key client accounts and their specific needs. Familiarise yourself with their industry, challenges, and how Advantis can provide solutions. This will show your commitment to building trusted partnerships.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience in managing senior stakeholder relationships. Think of times when you successfully navigated complex situations or improved client satisfaction. This will demonstrate your ability to thrive in a relationship-led role.
✨Be Ready to Discuss Performance Metrics
Brush up on your knowledge of SLAs, KPIs, and performance reporting. Be prepared to discuss how you've used data to drive improvements in past roles. This will showcase your analytical mindset and your proactive approach to managing client expectations.
✨Demonstrate Your Organisational Skills
Think about how you manage multiple client accounts and projects simultaneously. Share strategies you use to stay organised and ensure timely delivery of services. This will highlight your commercial focus and improvement-driven mindset, which are crucial for this role.
