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- Tasks: Manage key client accounts and build strong relationships with stakeholders.
- Company: Join Advantis, a Great Place to Work Certified company focused on people and performance.
- Benefits: Generous holiday allowance, paid volunteering days, and employee assistance programme.
- Other info: Enjoy a hybrid work model with opportunities for continuous improvement.
- Why this job: Make a real impact by driving service improvement and account growth.
- Qualifications: Strong relationship management skills and experience in outsourced services.
The predicted salary is between 40000 - 50000 £ per year.
At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow. This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.
What you’ll do
- Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders
- Lead regular client meetings (operational reviews, service performance discussions, strategic account planning)
- Oversee performance against SLA/KPIs and manage risk proactively
- Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans)
- Coordinate internal stakeholders to deliver client requirements, projects and service changes
- Support M/QBRs, governance packs, audits, due diligence and information requests
- Identify opportunities for service improvement, innovation and sustainable account growth
What we’re looking for
- Strong relationship management skills (comfortable with senior stakeholders)
- Experience in outsourced services, contact centre and/or regulated environments
- Confident working with contracts, governance, SLA/KPI frameworks and performance insight
- Strong written and verbal communication (including presenting insight clearly)
- Analytical mindset – able to interpret MI and translate it into practical actions
- Organised and proactive with a commercial, improvement-focused approach
Why Advantis?
We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance, where collaboration is real and continuous improvement is part of how we operate.
What we offer
- Generous holiday allowance that increases with service
- 2 paid volunteering days per year
- Employee Assistance Programme (EAP)
- Free annual eye tests + contribution towards glasses
- Option to buy/sell holiday (subject to policy)
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed.
Key Account Manager in Stoke-on-Trent employer: Advantis Credit Limited
Contact Detail:
Advantis Credit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that personal connections can open doors, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. We want you to walk in with insights that show you understand their needs and how you can help strengthen those key partnerships.
✨Tip Number 3
Show off your relationship management skills! During interviews, share specific examples of how you've built trust and delivered results in past roles. We love hearing about your successes and how you’ve navigated challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who align with our culture of People, Passion, and Performance.
We think you need these skills to ace Key Account Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your relationship management skills and any experience with client accounts, especially in outsourced services or regulated environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about building trusted partnerships and how your analytical mindset can help us exceed client expectations. Keep it engaging and relevant to the job description.
Showcase Your Communication Skills: Since strong written and verbal communication is key for this role, make sure your application is clear and concise. Use bullet points for easy reading and ensure your insights are presented logically. We love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining our team at Advantis!
How to prepare for a job interview at Advantis Credit Limited
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the key clients you’ll be managing. Research their business models, recent news, and any challenges they might be facing. This will help you demonstrate your proactive approach and ability to build trusted partnerships.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience in managing senior stakeholders. Think of specific situations where you successfully navigated complex relationships or resolved conflicts. This will show your potential employer that you’re comfortable in a strategic, relationship-led role.
✨Be Ready to Discuss Performance Metrics
Since the role involves overseeing performance against SLAs and KPIs, brush up on how you’ve used data to drive improvements in past roles. Be prepared to discuss how you interpret performance insights and translate them into actionable plans.
✨Practice Clear Communication
Given the importance of clear reporting and presentations in this role, practice articulating your thoughts succinctly. You might even want to prepare a mini-presentation on a relevant topic to showcase your communication skills during the interview.