At a Glance
- Tasks: Manage key client accounts and strengthen relationships through strategic engagement.
- Company: Advantis, a certified Great Place to Work with a people-focused culture.
- Benefits: Generous holiday allowance, gym contribution, EAP, and flexible hybrid working.
- Other info: Opportunity for continuous improvement and career development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on client success and growth.
- Qualifications: Strong relationship management skills and experience in outsourced services.
The predicted salary is between 30000 - 40000 € per year.
At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow. This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.
- Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders.
- Lead regular client meetings (operational reviews, service performance discussions, strategic account planning).
- Oversee performance against SLA/KPIs and manage risk proactively.
- Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans).
- Coordinate internal stakeholders to deliver client requirements, projects and service changes.
- Support M/QBRs, governance packs, audits, due diligence and information requests.
- Identify opportunities for service improvement, innovation and sustainable account growth.
Strong relationship management skills (comfortable with senior stakeholders). Experience in outsourced services, contact centre and/or regulated environments. Confident working with contracts, governance, SLA/KPI frameworks and performance insight. Organised and proactive with a commercial, improvement-focused approach.
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed. DBS clearance and credit checks apply.
Digital Engagement Officer (Contract) in Stoke-on-Trent employer: Advantis Credit Limited
At Advantis, we pride ourselves on being a Great Place to Work, fostering a culture of collaboration, continuous improvement, and strong relationships. As a Digital Engagement Officer, you'll benefit from generous holiday allowances, a gym contribution, and an Employee Assistance Programme, all while working in a dynamic hybrid environment that encourages personal and professional growth. Join us to make a meaningful impact in client partnerships and enjoy the unique advantages of being part of a passionate and performance-driven team.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Engagement Officer (Contract) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build those relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your relationship management skills and experience in outsourced services.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the conversation to keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Engagement Officer (Contract) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Engagement Officer role. Highlight your experience in relationship management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements that demonstrate your ability to manage client accounts and improve service performance. Use metrics where possible to show how you've made a difference in previous roles.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, especially when it comes to producing high-quality client reporting!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at Advantis!
How to prepare for a job interview at Advantis Credit Limited
✨Know Your Client Accounts
Before the interview, dive deep into understanding the key client accounts you'll be managing. Familiarise yourself with their history, performance metrics, and any recent news. This will show your potential employer that you're proactive and genuinely interested in their business.
✨Showcase Relationship Management Skills
Prepare examples of how you've successfully built and maintained relationships with senior stakeholders in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to navigate complex client dynamics.
✨Be Ready for Performance Discussions
Anticipate questions about how you would oversee performance against SLAs and KPIs. Think of specific strategies you've used to manage risk and improve service delivery. Being able to articulate your approach will demonstrate your readiness for the role.
✨Emphasise Your Organisational Skills
Since this role requires a proactive and organised approach, prepare to discuss how you manage multiple projects and coordinate with internal stakeholders. Share tools or methods you use to stay organised and ensure that client requirements are met efficiently.
