At a Glance
- Tasks: Manage key client accounts and strengthen relationships while driving performance and growth.
- Company: Advantis, a certified Great Place to Work with a people-focused culture.
- Benefits: Generous holiday allowance, gym contribution, EAP, and flexible hybrid working.
- Other info: Opportunity for continuous improvement and career development in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact on client success and satisfaction.
- Qualifications: Strong relationship management skills and experience in outsourced services or regulated environments.
The predicted salary is between 30000 - 40000 € per year.
At Advantis, our client partnerships are built on trust, performance and delivery. As a Key Account Manager, you’ll take ownership of a portfolio of key client accounts, strengthening relationships, keeping service performance on track, and spotting opportunities to improve and grow. This is a strategic, relationship-led role within Client Services, partnering closely with Operations, Business Intelligence and Compliance to make sure we consistently meet (and exceed) contractual expectations.
- Own and develop a portfolio of key client accounts, building trusted partnerships with senior stakeholders
- Lead regular client meetings (operational reviews, service performance discussions, strategic account planning)
- Oversee performance against SLA/KPIs and manage risk proactively
- Produce clear, high-quality client reporting (performance summaries, trend analysis, improvement plans)
- Coordinate internal stakeholders to deliver client requirements, projects and service changes
- Support M/QBRs, governance packs, audits, due diligence and information requests
- Identify opportunities for service improvement, innovation and sustainable account growth
Strong relationship management skills (comfortable with senior stakeholders). Experience in outsourced services, contact centre and/or regulated environments. Confident working with contracts, governance, SLA/KPI frameworks and performance insight. Organised and proactive with a commercial, improvement-focused approach.
We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance, where collaboration is real and continuous improvement is part of how we operate.
- Generous holiday allowance that increases with service
- ~£20/month gym contribution
- ~Employee Assistance Programme (EAP)
- ~Free annual eye tests + contribution towards glasses
- ~Employee referral scheme
- ~Option to buy/sell holiday (subject to policy)
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings as needed. DBS clearance and credit checks apply.
Client Services Executive - Digital Advertising in Stoke-on-Trent employer: Advantis Credit Limited
At Advantis, we pride ourselves on being a Great Place to Work, fostering a culture of collaboration, continuous improvement, and strong relationships. As a Client Services Executive in Digital Advertising, you'll enjoy generous benefits including an increasing holiday allowance, gym contributions, and a supportive Employee Assistance Programme, all while working in a dynamic hybrid environment that encourages professional growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive - Digital Advertising in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their goals. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Client Services Executive. Highlight your relationship management experience and how you can drive performance and growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Services Executive - Digital Advertising in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Executive role. Highlight your experience in relationship management and any relevant achievements that align with our focus on trust and performance.
Showcase Your Skills:Don’t forget to emphasise your organisational skills and proactive approach. We love candidates who can demonstrate how they’ve successfully managed client accounts and improved service delivery in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Advantis Credit Limited
✨Know Your Clients
Before the interview, research Advantis and their key clients. Understand their business model, recent projects, and how they build partnerships. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you’ve built trust with senior stakeholders and navigated challenges. This will illustrate your fit for a relationship-led role.
✨Be Data-Driven
Since the role involves performance tracking against SLAs and KPIs, come prepared to discuss how you've used data to drive improvements in previous roles. Bring specific examples of reports or analyses you've produced that led to actionable insights.
✨Demonstrate Proactivity
Advantis values a proactive approach, so think of instances where you've identified opportunities for service improvement or innovation. Be ready to share your thought process and how you implemented changes that benefited your clients.
