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- Tasks: Oversee client contracts, ensuring efficient and accurate delivery.
- Company: Join Advantis, a Great Place to Work Certified company focused on people and performance.
- Benefits: Generous holiday allowance, gym contribution, and paid volunteering days.
- Other info: Hybrid work model with opportunities for professional growth.
- Why this job: Make a real impact by improving client service delivery and operational excellence.
- Qualifications: Experience in operational service delivery and strong organisational skills.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 per year
Location: (Hybrid) – Minton Hollins Building, ST4 7RY or Paragon House, Bolton, BL6 6HG
At Advantis, great client service is delivered through operational grip. As a Client Delivery Manager, you’ll make sure our client contracts are delivered efficiently, accurately and in line with agreed contractual requirements. This role sits right at the connection point between Client Services and Operations – ensuring client expectations are understood, performance is monitored, and improvement actions are driven through when needed.
What you’ll do:
- Oversee operational delivery for assigned contracts, keeping delivery aligned to SLA/KPIs and contractual requirements
- Act as the operational link between Client Services and Operations, translating requirements into day-to-day delivery
- Monitor performance, identify trends/risks and coordinate improvement actions
- Work with Operations Managers on resource planning to meet service delivery targets
- Review MI and performance reporting to provide insight and recommend practical improvements
- Support client reporting and governance meetings with strong operational performance information
- Support contract implementations, operational change and continuous improvement initiatives
- Maintain audit readiness and work closely with Compliance, Information Security and Data Protection teams
What we’re looking for:
- Strong understanding of operational service delivery (contact centre, collections or outsourced services)
- Experience managing performance against SLA/KPIs and service targets
- Confident using MI/data to identify risks, trends and improvement opportunities
- Strong organisation and coordination skills, able to manage multiple priorities
- Clear communicator who can work effectively across operational and client-facing teams
- Comfortable in regulated environments and understands the importance of governance and compliance
Why Advantis? We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance – where operational excellence and customer outcomes genuinely matter.
What we offer:
- Generous holiday allowance that increases with service
- £20/month gym contribution
- 2 paid volunteering days per year
- Employee Assistance Programme (EAP)
- Free annual eye tests + contribution towards glasses
- Employee referral scheme
- Option to buy/sell holiday (subject to policy)
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings where needed. DBS clearance and credit checks apply.
Client Delivery Manager in Stoke-on-Trent employer: Advantis Credit Limited
Contact Detail:
Advantis Credit Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Advantis. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Advantis, understand their values, and be ready to discuss how your experience aligns with their operational delivery goals.
✨Tip Number 3
Showcase your skills during the interview. Use specific examples from your past roles that demonstrate your ability to manage performance against SLAs and KPIs effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the Client Delivery Manager position.
We think you need these skills to ace Client Delivery Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Delivery Manager role. Highlight your experience in operational service delivery and how it aligns with our needs at Advantis. We want to see how you can bring your unique skills to the table!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage performance against SLA/KPIs. We love numbers, so if you’ve improved efficiency or client satisfaction, let us know!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Advantis!
How to prepare for a job interview at Advantis Credit Limited
✨Know Your SLAs and KPIs
Before the interview, brush up on your understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Be ready to discuss how you've managed performance against these metrics in previous roles, as this will show that you can hit the ground running.
✨Showcase Your Communication Skills
As a Client Delivery Manager, clear communication is key. Prepare examples of how you've effectively communicated with both operational teams and clients. This could be through reports, meetings, or day-to-day interactions. Make sure to highlight your ability to translate complex information into understandable terms.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified trends or risks and taken action to improve service delivery. Be ready to share these stories during the interview, as they will illustrate your proactive approach and ability to drive improvement initiatives.
✨Understand the Company Culture
Research Advantis and their culture of People, Passion, and Performance. Be prepared to discuss how your values align with theirs and how you can contribute to maintaining a great workplace. This shows that you're not just looking for a job, but a place where you can thrive and make a difference.