At a Glance
- Tasks: Oversee client contracts, ensuring efficient and accurate delivery.
- Company: Join Advantis, a Great Place to Work with a people-first culture.
- Benefits: Generous holiday, gym contribution, paid volunteering days, and more.
- Other info: Hybrid role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing client service and operational excellence.
- Qualifications: Experience in operational service delivery and strong communication skills.
The predicted salary is between 30000 - 30000 € per year.
At Advantis, great client service is delivered through operational grip. As a Client Delivery Manager, you’ll make sure our client contracts are delivered efficiently, accurately and in line with agreed contractual requirements. This role sits right at the connection point between Client Services and Operations – ensuring client expectations are understood, performance is monitored, and improvement actions are driven through when needed.
What you’ll do:
- Oversee operational delivery for assigned contracts, keeping delivery aligned to SLA/KPIs and contractual requirements
- Act as the operational link between Client Services and Operations, translating requirements into day-to-day delivery
- Monitor performance, identify trends/risks and coordinate improvement actions
- Work with Operations Managers on resource planning to meet service delivery targets
- Review MI and performance reporting to provide insight and recommend practical improvements
- Support client reporting and governance meetings with strong operational performance information
- Support contract implementations, operational change and continuous improvement initiatives
- Maintain audit readiness and work closely with Compliance, Information Security and Data Protection teams
What we’re looking for:
- Strong understanding of operational service delivery (contact centre, collections or outsourced services)
- Experience managing performance against SLA/KPIs and service targets
- Confident using MI/data to identify risks, trends and improvement opportunities
- Strong organisation and coordination skills, able to manage multiple priorities
- Clear communicator who can work effectively across operational and client-facing teams
- Comfortable in regulated environments and understands the importance of governance and compliance
Why Advantis?
We’re Great Place to Work Certified, and we’re proud of a culture built around People, Passion and Performance – where operational excellence and customer outcomes genuinely matter.
What we offer:
- Generous holiday allowance that increases with service
- £20/month gym contribution
- 2 paid volunteering days per year
- Employee Assistance Programme (EAP)
- Free annual eye tests + contribution towards glasses
- Employee referral scheme
- Option to buy/sell holiday (subject to policy)
This role operates on a hybrid basis, with regular attendance in the office and flexibility to attend additional meetings where needed. DBS clearance and credit checks apply.
Client Delivery Manager employer: Advantis Credit Limited
At Advantis, we pride ourselves on being a Great Place to Work, fostering a culture centred around People, Passion, and Performance. As a Client Delivery Manager, you will benefit from generous holiday allowances, a gym contribution, and opportunities for personal growth in a supportive hybrid work environment, all while ensuring operational excellence and client satisfaction are at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Advantis. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. We want to see your passion for operational excellence and client service!
✨Tip Number 3
Showcase your data skills! Be ready to discuss how you've used MI/data in past roles to drive improvements. We love candidates who can turn numbers into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Advantis.
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Delivery Manager role. Highlight your experience in operational service delivery and managing performance against SLAs/KPIs. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your strong communication skills and ability to work across teams.
Showcase Your Data Skills:Since the role involves using MI/data to identify trends and risks, make sure to include examples of how you've successfully used data in past roles. We love seeing candidates who can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Advantis Credit Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Delivery Manager. Familiarise yourself with operational delivery, SLAs, and KPIs. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Data Skills
Since the role involves using MI/data to identify trends and risks, be prepared to discuss specific examples where you've successfully used data to drive improvements. Bring along any relevant metrics or reports that highlight your achievements in this area.
✨Communicate Clearly
As a Client Delivery Manager, clear communication is key. Practice articulating your thoughts on how you would bridge the gap between Client Services and Operations. Use examples from your past experiences to demonstrate your ability to communicate effectively across teams.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think of situations where you’ve had to coordinate resources or implement changes under pressure, and be ready to share how you handled them.
