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- Tasks: Be the friendly face for customers and manage their vehicle service needs.
- Company: Join Advantage Truck Group, New England's top Freightliner and Western Star dealer.
- Benefits: Enjoy competitive pay, full benefits, and a supportive team environment.
- Why this job: Build your career with state-of-the-art training and a positive workplace culture.
- Qualifications: 1 year of customer service experience; heavy-duty truck knowledge is a plus.
- Other info: Flexible second shift hours with opportunities for overtime and career advancement.
Advantage Truck Group (ATG), New England's premier Freightliner and Western Star dealer, is looking for a self-motivated individual to contribute to the operations of a busy heavy truck service department. The service department at Advantage Truck Group is well known for building trust and creating an overall positive experience for our customers. If you excel at customer service, enjoy a team environment and have scheduling experience, be sure to apply to Advantage Truck Group today!
ATG has competitive hourly pay rates, benefits and a supportive team environment. We offer state of the art training programs to help you build a career and increase your earning potential.
Schedule- Full-time second shift, 3:00 PM - 11:30 PM
- Rotating Saturday schedule
- Hourly pay rates starting between $24 and $32 per hour D.O.E.
- Overtime pay rate time and a half, up to 5 hours of overtime available weekly
- Medical, dental and vision insurance
- Short and Long Term Disability - Company paid
- Life Insurance - Company paid
- Paid time off - 15 days during first year (prorated to hire date)
- Paid holidays - 7 per year
- 401K with 4% match
- Annual tool allowance
- Annual safety shoe allowance
- Career advancement opportunities
- Clean, modern facilities
- State of the art equipment
- Employee driven continuous improvement programs
- Performance recognition and rewards program
- Supportive leadership
- Learning environment
- Safe work standards
- Be a positive first point of contact for customers
- Clearly listen and understand the customer's vehicle needs
- Writing up customer's vehicle problems accurately and clearly on repair order
- Communicate vehicle needs clearly to the technician
- Follow up on vehicles throughout the repair process, keep customers updated
- Maintain a professional manner at all times
- Call customers to remind them of their upcoming service appointments and return all customer call inquiries
- Service Advisor experience: 1 year
- Outstanding customer service and communication skills
- Professional appearance and work ethic
- Positive attitude with a sense of urgency
- Ability to multi-task
- Heavy Duty truck experience preferred
- Must have great customer service skills
- Valid Driver's License
Advantage Truck Group (ATG) is the largest Daimler Truck North America dealer in New England with eight locations in Massachusetts, Vermont and New Hampshire, focused on providing a superior employee experience. ATG offers exciting career development opportunities through company paid training, and apprentice, co-op and internship programs. The company also actively gives back to the community through its charitable Haulin' 4 Hunger initiative along with supporting SkillsUSA. Join the ATG Team - Apply Today!
All Candidates must pass a CORI check, criminal background check, MVR check. Advantage Truck Group is an Equal Opportunity Employer.
Service Advisor, Diesel and Heavy Duty Truck - Second Shift employer: Advantage Truck Group
Contact Detail:
Advantage Truck Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Diesel and Heavy Duty Truck - Second Shift
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Advantage Truck Group. Understanding their operations and customer service philosophy will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight any previous experience in customer service, especially in a technical or automotive environment. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues, as this is crucial for a Service Advisor role.
✨Tip Number 3
Network with current or former employees of Advantage Truck Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your ability to multi-task and manage time effectively, as these skills are essential for a Service Advisor. Think of scenarios where you've successfully juggled multiple responsibilities and be ready to share those experiences.
We think you need these skills to ace Service Advisor, Diesel and Heavy Duty Truck - Second Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles as a Service Advisor. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the heavy-duty truck industry and your commitment to providing excellent customer service. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as communication, multitasking, and problem-solving. These are crucial for a Service Advisor role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for this position.
How to prepare for a job interview at Advantage Truck Group
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to listen actively and communicate effectively.
✨Demonstrate Technical Knowledge
While you may not need to be a mechanic, having a basic understanding of diesel and heavy-duty trucks will set you apart. Familiarise yourself with common issues these vehicles face and be ready to discuss how you would communicate these needs to technicians.
✨Emphasise Teamwork and Collaboration
The role requires working closely with technicians and other staff. Share examples of how you've successfully collaborated in a team environment, showcasing your ability to maintain a positive attitude and contribute to a supportive workplace culture.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
