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- Tasks: Drive service improvements and support operational teams to enhance client experiences.
- Company: Join CCH, the largest care company in the UK, dedicated to transforming the care industry.
- Benefits: Enjoy 22 days holiday, wellbeing resources, and discounts at top retailers.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in service improvement and compliance with strong communication skills.
- Other info: Access to training, coaching, and career growth opportunities within a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
We’re creating brighter days with fresh challenges and exciting opportunities. With a career as a Service Improvement Officer at CCH every day will be different to the next. This is a role that will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients' lives, supporting our operational teams and developing your career.
We are seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders supporting the quality improvements within the operational teams. Your key responsibilities include ensuring compliance with statutory requirements, implementing improvement plans to enhance service delivery, providing training and support to branch teams. If you have experience in service improvement and compliance, along with excellent communication skills, apply now to make a meaningful impact in our organisation.
Previous experience in conducting audits, implementing improvement plans, providing training and support would be advantageous. This role requires a proactive individual with a keen eye for detail and the ability to thrive in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.
We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. We will also offer you:
- 22 Days Holiday (increasing to 25 days after 3 years’ service) plus bank holidays
- Occupational Maternity Pay & Adoption Pay
- Occupational Paternity Pay
- Death in Service Payment
- Occupational Sick Pay
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey.
CCH Group is an Equal Opportunities Employer.
Service Improvement Officer employer: Advantage Healthcare
Contact Detail:
Advantage Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at CCH on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Service Improvement Officer role.
✨Tip Number 2
Prepare for the interview by researching common questions related to service improvement and compliance. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your proactive nature! During interviews, share specific examples of how you've implemented improvement plans or conducted audits in previous roles. This will demonstrate your hands-on experience and commitment to quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us.
We think you need these skills to ace Service Improvement Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Improvement Officer role. Highlight your experience in service improvement and compliance, and show us how your skills align with what we’re looking for.
Showcase Your Communication Skills: Since excellent communication is key for this role, don’t forget to demonstrate your ability to convey ideas clearly. Use examples from your past experiences where you’ve successfully trained or supported teams.
Be Proactive in Your Approach: We love a proactive attitude! In your application, share instances where you’ve taken the initiative to implement improvement plans or enhance service delivery. This will show us you’re the right fit for our dynamic environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Advantage Healthcare
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Service Improvement Officer. Familiarise yourself with compliance standards and improvement plans relevant to the role. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Proactivity
This role requires a proactive individual, so be ready to share examples of how you've taken initiative in past positions. Think of specific situations where you identified a problem and implemented a solution, especially in service delivery or compliance.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, demonstrating your ability to engage with internal stakeholders effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of improvement plans they currently have in place, or how success is measured in this role. This shows your genuine interest in making a meaningful impact.
