At a Glance
- Tasks: Support branches in adopting new systems and improve operational performance.
- Company: CCH Group, dedicated to exceptional care and support services.
- Benefits: Competitive salary, benefits package, and career progression opportunities.
- Other info: Join a dynamic team and contribute to exciting transformation projects.
- Why this job: Make a real impact on care delivery and help teams thrive with technology.
- Qualifications: Experience in care coordination and strong skills in rostering systems.
The predicted salary is between 30000 - 40000 £ per year.
Location: Field-based with regional travel across the UK
Salary: Competitive + Benefits
Contract Type: Full Time, Permanent
About CCH Group
At CCH Group, we're passionate about delivering exceptional care and support services that make a real difference to people's lives. As we continue to grow through acquisitions, contract wins, and strategic transformation programmes, we are looking for an enthusiastic and driven IT Implementation Support Officer to join our Programme Delivery Team. This is an exciting opportunity for someone who thrives on change, enjoys working with people, and is passionate about helping teams adopt new technologies, systems, and ways of working.
The Role
This role would particularly suit an experienced Care Coordinator, Senior Care Coordinator, Care Manager, Branch Manager, or Branch Administrator who has extensive experience using and managing rostering systems within a domiciliary care environment. As an IT Implementation Support Officer, you will use your operational knowledge to support branches through system implementations, process changes, acquisitions, and business transformation projects. You will work directly with operational teams, helping them adopt new systems and ways of working while ensuring service delivery remains at the heart of everything we do. Your understanding of scheduling, workforce planning, care delivery, and branch operations will enable you to provide practical support and coaching to teams across the business.
What You'll Be Doing
- Acting as a key point of contact for operational teams and central support functions throughout project delivery and change initiatives.
- Supporting branches through new system implementations, process changes, acquisitions, and contract mobilisations.
- Delivering training, coaching, and ongoing support to colleagues on rostering systems and operational processes.
- Helping branches improve system utilisation, scheduling efficiency, and operational performance.
- Building strong relationships with branch teams and becoming a trusted support partner for change initiatives.
- Supporting the onboarding of new employees into CCH Group systems and processes.
- Monitoring project milestones and ensuring implementations are delivered successfully.
- Identifying trends, challenges, and opportunities for improvement across branch operations.
- Producing training materials, process documentation, and user guides.
- Supporting business-as-usual system upgrades and enhancements.
- Promoting best practice and driving adoption of new systems and processes across the organisation.
Qualifications
We are particularly interested in hearing from candidates who have worked in a domiciliary care branch environment and have hands-on experience managing complex rotas and scheduling care delivery. You will ideally have:
- Experience as a Care Coordinator, Senior Care Coordinator, Care Manager, Branch Manager, Branch Administrator, or similar operational role within home care.
- Strong experience using rostering and scheduling systems.
- A thorough understanding of care operations, workforce planning, and branch performance measures.
- Excellent communication and relationship-building skills.
- The confidence to train, coach, and support colleagues at all levels.
- Strong organisational and time management skills.
- A proactive and solution-focused approach.
- Good analytical skills with the ability to identify trends and opportunities for improvement.
- Strong Microsoft Office skills, particularly Excel.
- The ability to work independently and manage multiple priorities.
- Previous experience working within a domiciliary care or community care environment.
- Proven experience managing or supporting care rotas and scheduling.
- Full UK Driving Licence.
- Willingness to travel extensively across the UK, often at short notice.
Additional Information
Why Join CCH Group? This is a fantastic opportunity to take your operational care experience beyond branch management and make a wider impact across the organisation. You'll help shape how our branches use technology, improve efficiency, and deliver outstanding care to the people we support. In return, we offer:
- Company benefits package
- Ongoing learning and development opportunities
- Career progression within a growing national organisation
- The opportunity to contribute to exciting transformation projects across the business
If you're an experienced care professional with a passion for rostering, operational excellence, and supporting others to succeed, we'd love to hear from you. Apply today and help drive positive change across CCH Group.
Implementation Support Officer employer: Advantage Healthcare
At CCH Group, we pride ourselves on being an exceptional employer that values the contributions of our team members. With a strong focus on employee growth and development, we offer ongoing learning opportunities and a supportive work culture that encourages collaboration and innovation. As an Implementation Support Officer, you'll play a vital role in transforming care delivery across the UK, all while enjoying a competitive salary and a comprehensive benefits package.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Support Officer
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Advantage Healthcare.
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We think you need these skills to ace Implementation Support Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Advantage Healthcare.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Advantage Healthcare.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Advantage Healthcare. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Advantage Healthcare. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Advantage Healthcare
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Advantage Healthcare’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
