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For Companies At a Glance
- Tasks: Coordinate care services and manage care worker schedules to ensure high-quality support.
- Company: CCH Group, a leading provider of community care services.
- Benefits: Supportive environment, career development, and the chance to make a real difference.
- Why this job: Join us to transform lives and build strong community connections.
- Qualifications: Experience in healthcare and excellent organisational skills are essential.
- Other info: Be part of a passionate team dedicated to making care personal.
The predicted salary is between 30000 - 42000 ÂŁ per year.
At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organising and delivering high-quality care services in your community.
Location: Maidstone M15 7BS
Operating Company: Kent SCP
Job Description
What you’ll do
Rota Management
- Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
- Deploy new Care Professionals to clients within two weeks of hire.
- Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
- Ensure rota changes are communicated by Thursday of the prior week.
- Manage guaranteed hours contracts to prevent unnecessary top-up payments.
- Oversee annual leave requests to maintain service continuity.
Recruitment & Engagement
- Maintain close contact with Care Professionals through calls and regular meetings.
- Schedule refresher training to meet CQC and contractual requirements.
- Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
Reporting
- Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
- Monitor ECM to track visit timings and durations, addressing any issues.
- Accurately code canceled hours and maintain digital records for invoicing compliance.
- Report Care Professional absences for absence management.
- Provide thorough handovers for the Out of Hours team.
- Ensure shift reconciliation for accurate payroll processing.
What We Offer:
- Career Growth: Leadership opportunities with a trusted sector leader.
- Support: Access to top experts and innovative systems.
- Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.
Qualifications
- Excellent attention to detail
- Excellent time management and communication skills
- A true problem solver and able to think outside of the box
- Self-motivated, responsible and able to act on your initiative.
- To be organised and flexible
- NVQ/QCF Care at Level 3 or be willing to work towards this qualification
- Be prepared to undertake other training that would benefit you in the role.
Additional Information
Who We Are:
At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.
Our Values:
- COMMUNITY: Stronger together, building a thriving culture.
- COURAGE: Boldly shaping a better future.
- HEART: Passionate and dedicated—what we do matters.
Ready to Make a Difference?
Apply today and help transform lives in your community.
CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.
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Care Coordinator employer: Advantage Healthcare
Contact Detail:
Advantage Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at CCH Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of care coordination and the specific needs of the community. We want you to show how your experience aligns with our mission to ensure no one feels forgotten or alone.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance! It’s the quickest way to get your application in front of us, and we love seeing candidates who take that extra step to connect directly with CCH Group.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Coordinator role. Highlight your experience in managing care services and building relationships, as these are key to what we’re looking for at CCH Group.
Showcase Your Organisation Skills: Since this role is all about coordination, don’t forget to emphasise your organisational skills. Share examples of how you’ve successfully managed rotas or handled multiple tasks at once—this will really resonate with us!
Be Genuine and Passionate: Let your passion for community care shine through in your application. We want to see that you care about making a difference and that you understand the importance of the role in transforming lives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Advantage Healthcare
✨Know Your Care Coordination Inside Out
Make sure you understand the key responsibilities of a Care Coordinator. Brush up on managing referrals, creating rotas, and liaising with professionals like social workers and GPs. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you've successfully managed rotas or supervised staff. Highlight how your organisational skills have positively impacted service delivery. This will demonstrate your ability to handle the operational needs of the role effectively.
✨Emphasise Your Community Care Passion
CCH Group values community care, so be sure to express your passion for helping others. Share personal stories or experiences that illustrate your commitment to making a difference in people's lives. This will resonate well with their mission and values.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
